Events & Experiences Leader - 10+ Years Driving High-Impact Events

Justin Young

Bridgeport, CT • 203-***-**** • ************@*****.***

LinkedIn: linkedin.com/in/justin-young-8174291a/

Events & Experiences Operations Leader

I am an event and experiences leader with over 10+ years of experience producing high-impact conferences, executive convenings, and client-facing events across financial services, nonprofit, and higher education environments. I have a proven track record of leading full event lifecycle execution for high-visibility engagements, partnering with senior leadership and external stakeholders to deliver premium, high-touch experiences aligned with business and relationship-building objectives. I am known for managing complex logistics, cross-functional teams, and vendor partnerships while driving seamless execution and elevated attendee engagement.

Professional Summary

Core Competencies

Event Strategy & Lifecycle Management • Event Production & Live Execution • Large-Scale Convenings & Multi-Day Events • Corporate, Community & Experiential Events • Guest & Attendee Experience Design • Run of Show & Event Timelines • Vendor Sourcing, Negotiation & Production Management • Venue &Logistics Management • A/V, Catering & Technical Production Coordination • Event Budget Development & Financial Management • Cross-Functional Event Delivery • Stakeholder & Client Event Management • Registration & Attendee Engagement Strategy • Risk Mitigation, Issue Resolution & Service Recovery • Staff, Contractor & Volunteer Management

Professional Experience

1.JP Morgan Chase — Conference Center Manager (2017–2022)

Led end-to-end execution of 250+ high-profile corporate and client-facing events within a premier financial services environment, supporting senior executives, institutional clients, and high-net-worth stakeholders.

Partnered directly with executive leadership, internal client teams, and external stakeholders to design and deliver high-touch event experiences aligned with business development, client engagement, and brand objectives.

Managed full event lifecycle, including program design, vendor sourcing and negotiation, budget tracking, run-of-show development, and live production for leadership meetings, investor-facing engagements, and strategic convenings.

Served as a trusted on-site lead for executive-level events, ensuring seamless execution, white-glove service delivery, and real-time issue resolution in high-visibility environments.

Oversaw vendor partnerships across catering, facilities, security, and technical production, ensuring service excellence, timeline adherence, and coordinated cross-functional execution.

Standardized event planning frameworks and operational workflows to improve internal coordination, enhance client experience, and support consistent delivery across high-volume event programming.

Supported client engagement and relationship-building efforts through event experiences designed to strengthen partnerships, enhance brand perception, and contribute to broader business objectives.

2.Teach For America — Director of Operations (2022–2024)

Led strategy and production for statewide leadership convenings, staff retreats, and large-scale trainings, designing attendee experiences and coordinating logistics, vendors, and programming for multi-day gatherings.

Managed event-related financial planning within a $1M operating budget and supported venue selection, vendor contracting, production needs, and attendee experience investments.

Designed and implemented standardized planning and execution frameworks for recurring statewide events, improving consistency, planning timelines, and cross-team coordination.

Built and maintained external partner relationships with universities, community organizations, and vendors to support recruitment events, donor & stewardship, outreach activations, and pipeline development initiatives.

3.The Anchor Spa – Bar Manager/Mixologist (2024-2025)

Executed high-volume, guest-facing service within hospitality-driven environments, contributing to premium customer experience and service consistency during peak operational periods.

Developed signature beverage offerings and supported experiential programming aligned with brand and guest engagement goals.

Maintained service excellence through proactive guest engagement, issue resolution, and adherence to operational and compliance standards.

Supported event-style service execution through inventory planning, prep coordination, and service setup.

4.Sacred Heart University — Shift Supervisor (2025–Present)

Lead on-site execution for high-volume campus events and social environments, coordinating staff, service flow, and guest experience for large student and community gatherings.

Manage staffing logistics, including scheduling, training, and real-time floor coordination, to support high-attendance event environments.

Serve as operations lead during live service, resolving disruptions, managing crowd flow, and ensuring a safe, well-executed guest experience.

Partner with campus programming and marketing teams to support engagement initiatives, themed events, and promotional activations.

5.LifeBridge Community Center – Program Manager (2016 – 2020)

Developed and executed multi-session learning and entrepreneurship programming, including curriculum design and session facilitation strategy.

Managed operational logistics for recurring workshop events, including scheduling, participant coordination, and delivery workflows.

Built partnerships to support community-based learning events and startup incubation programming.

Supported audience development through targeted recruitment and engagement strategies.

Used participation and engagement data to refine event programming and future session design.

6.Bowlmor AMF – Event Manager (2015-2017)

Managed pre-event planning intake, ensuring accurate documentation of client needs, staffing requirements, and event logistics.

Coordinated cross-department event execution across operations, culinary, and service teams to deliver seamless guest experiences.

Drove incremental event revenue through strategic BEO upselling and package enhancement recommendations.

Served as primary on-site client contact for corporate and social events, managing guest experience, issue resolution, and service quality.

Supported live event facilitation, guest engagement, and event flow management for group events and private functions.

7.University of Bridgeport – Special Event Manager (2015 – 2016)

Owned end-to-end event production for university events and programs, ensuring seamless integration of planning, logistics, and guest experience.

Led vendor sourcing and contract coordination to support high-quality, cost-effective event delivery.

Managed venue logistics, guest coordination, and day-of production planning.

Created event marketing materials and attendee communications to support event visibility and participation.

Directed volunteer teams and vendor partners across registration, production, catering, and technical execution.

Managed BEO execution, registration tracking, and real-time event troubleshooting.

Education & Skills

M.A. Strategic Communication & Public Relations — Sacred Heart University Salesforce, HubSpot, Microsoft Office

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