Customer Service & Operations Coordinator

Allison Young

Elverson PA, *****

215-***-****

*******.******@*****.***

Customer service professional skilled in coordinating communications between clients and internal departments to ensure efficient daily operations in high-volume call centers. Strong understanding of scheduling, escalation handling and accurate report tracking in faced paced environments. PROFESSIONAL EXPERIENCE

Penske Truck Leasing March 2026 – Current Preventative Maintenance Scheduling

• Developed, monitored and adjusted proactive PM schedules for all fleet vehicles

• Determined optimum service intervals and adjusted them based on vehicle duty cycles and real-world usage

• Coordinated maintenance activities around delivery and operational schedules to minimize business disruption The Felt Factory / Romanos Catering Sept 2024 – Feb 2026 Server / Hostess

• Planned and coordinated event details including seating, dining, and guest experience

• Managed events and handled issues in real time to ensure smooth operations

• Provided customer service in fast-paced, high-volume environments Printfly Co. Jan 2021 – Sept 2024 Customer Experience Agent

• Handled 100+ inbound calls daily along with live chat and email support

• Assisted customers with order status, delays, and issue resolution

• Coordinated with vendors and internal teams to resolve production and delivery issues • Documented interactions and entered information in real time using Salesforce

• Developed email templates that improved response time and efficiency by 50%

• Managed high-volume order quantities for events and campaigns Home Genius Exteriors Jan 2018 – Dec 2021 Call Center Manager

• Oversaw a team of 6 agents and monitored performance against weekly goals

• Managed inbound calls (50+ daily) and supported lead generation effort

• Reviewed calls and coached team to improve conversion and appointment setting

• Scheduled appointments and coordinated with sales teams across multiple location

• Generated financial reports and tracked team performance metrics

• Documented activity and maintained accurate records in Salesforce EDUCATION

High School

SKILLS

• Salesforce / CRM Systems • Team Support / Leadership

• Customer Service (phone, email, chat)

• High-Volume Call Handling

• Appointment Scheduling

• Data Entry & Documentation

Contact this candidate