Customer Service Professional Seeking Service Industry Roles
Resume:
David Maddox
Quality Costumer Service oriented seeking employment in the service industry
Oak Park, MI 48237
**********@*****.***
Professional Summary
I've been working in costumer service for 3 years, and I'm interested in continuing in the service industry. I’ve learned that customer service is a great way to build character and expand my work experience. I’m looking forward to using what I’ve learned with leaders in the service industry. Authorized to work in the US for any employer
Work Experience
Call Center Agent
TEKsystems-Troy, MI
June 2024 to Present
• Taking inbound and outbound calls
• Document description
• Insurance information
• Homeowner documentation
• Calling Insurance Agents
• Working from home
Host
HopCat-Royal Oak, MI
March 2024 to June 2024
• Greeting costumers with a smile
• Menu organization
• Cash transactions
• Proficient in phone orders
• Proficient in Aloha POS system
Costumer Service Representative
Planet Fitness-Oak Park, MI
November 2022 to February 2024
• Cleaning gym equipment, answering phone calls
• Giving out tours to new members. As employees we keep track of memberships, cancelling and enrolling
• Make payments on member accounts
• We also address policy violations as well
Retail Sales Associate
Dollar Tree-Southfield, MI
August 2022 to November 2022
• Cashiering in fast paced environment
• Janitorial work
• Stocking shelves
Cashier/Customer Service
Speedway LLC-Royal Oak, MI
April 2021 to April 2022
• Cashiering
• Inventory
• Stocking shelves
• Janitorial work
• Food Service
Education
High school diploma in Diploma
Oak Park High School-Oak Park, MI
August 2016 to May 2020
High school diploma in General Studies
Oak Park High School-Oak Park, MI
August 2016 to May 2020
Skills
• Medical terminology
• Cash register
• Phone etiquette
• Cash handling
• Salesforce
• Microsoft Outlook
• Microsoft Excel
• Retail math
• Millennium
• Bilingual
• Cashiering (1 year)
• CRM software
• Upselling
• Bartending
• Retail
• Commercial Cleaning
• QuickBooks
• Customer Service
• Computer skills
• Cleaning Experience (3 years)
• Microsoft Word
• Computer Skills
• English
• Basic Math
• Organizational Skills
• Security
• Sales
• Leadership
• Microsoft Office
• Conflict management
• Writing skills (10+ years)
• Front desk
• Microsoft Powerpoint
• Retaining information (9 years)
• Spanish
• Communication skills
• Writing skills
• Retail Sales (1 year)
• Analysis skills
• Cash Handling
• Human resources
• Communication skills (10+ years)
• Organizational skills
• Host/Hostess
• Food Service
• Customer service
• Retail sales
Contact this candidate