Bilingual Remote Case Management Professional

Kadislyn Aguilera Rodriguez

Houston, Texas *.****************@*****.*** 346-***-****

PROFESSIONAL SUMMARY

Bilingual (English/Spanish) professional with experience in ABA therapy, customer service, and healthcare support. Skilled in communication, case coordination, and problem-solving. Proven ability to manage multiple tasks and work effectively in remote environments. Seeking a remote role in case management, care coordination, or customer success. CORE SKILLS

1 Bilingual Communication (English/Spanish)

2 Customer Service & Client Support

3 Case Coordination & Organization

4 Conflict Resolution

5 Multitasking & Time Management

6 Data Entry & Documentation

7 Microsoft Office / Computer Skills

8 Email & Remote Communication

PROFESSIONAL EXPERIENCE

Dispatch, Billing & Safety Manager Contramaestre Trucking LLC 2021–2023

1 Managed dispatch operations and coordinated driver routes 2 Handled billing, invoices, and financial documentation 3 Ensured compliance with safety regulations

4 Communicated with clients and resolved issues efficiently 5 Maintained accurate records and reports

Registered Behavior Technician (RBT) Current/Recent 1 Provided ABA therapy to children with developmental needs 2 Implemented behavior intervention plans (BIP)

3 Collected and recorded session data

4 Supported communication and social skill development 5 Collaborated with supervisors and caregivers

EDUCATION & CERTIFICATIONS

1 Medical Assistant Certification

2 Phlebotomy Certification

3 EKG Technician Certification

4 Bachelor’s in Psychology (In Progress)

ADDITIONAL STRENGTHS

1 Experience working with children and families

2 Strong interpersonal and communication skills

3 Ability to work independently in remote environments 4 Highly organized and detail-oriented

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