District Manager of a multi family housing

MELISSA STEVENS

Salt Lick, KY ***** *******.************@*****.*** +1-606-***-****

Professional Outlook

Results-driven property and operations management professional with 20+ years of experience leading multifamily and commercial real estate operations. Proven success in improving occupancy rates, reducing delinquencies, optimizing budgets, and creating high-performing teams. Skilled in compliance (HUD, Section 8, Tax Credit, LIHTC), vendor management, and project oversight.

Seeking a position with a well-financed company with strong roots in Central Kentucky to advance my career within management, ideally within commercial real estate. Core Competencies

• Operations & Team Leadership

• Budgeting & Financial Oversight

• Vendor Negotiation & Contract Management

• Property & Asset Management

• Compliance & Regulatory Reporting (HUD, LIHTC)

• Project Management / Renovations / Unit Turns

• Marketing & Resident Retention Strategies

• Accounts Payable / Receivable

• Staff Training & Performance Development

Professional Experience

District Manager DeRosa Living LLC – Lexington, KY Jan 2024 – Present Managing a portfolio of 8 properties, roughly 1,000 apartment units, under the supervision of the Director of Multifamily Operations, overseeing Community Managers, maintenance teams, and day-to-day operations. Increased occupancy and reduced delinquency across multiple assets. Implemented weekly team meetings to drive productivity, align goals, and assign tasks. Oversee renovations, unit turns, and repairs; source and negotiate vendor bids and gain approvals. Handle rent collections, accounts payable, and budget compliance. Foster a positive work environment and ensure adherence to fair housing and company policies.

Property Manager Winterwood Inc. – Lexington, KY Feb 2022 – Jan 2024 Managed daily operations including rent collection, resident relations, inspections, and compliance. Conducted annual recertifications, move-ins, transfers, and lease signings for HUD, EIV, and Tax Credit programs. Trained and mentored staff on Fair Housing laws, file maintenance, and customer service best practices. Created community events and newsletters; managed property social media to increase engagement. Oversaw vendor relationships, purchase orders, and budgeting to support occupancy goals.

Property Manager Homeland Inc. – Morehead, KY Nov 2017 – Feb 2022 Managed HUD and Tax Credit paperwork, leases, and resident waiting lists. Collected and processed rent payments, deposits, and purchase orders. Coordinated bids and supervised maintenance and construction projects. Maintained excellent audit records (KHC, HUD, MOR).

Teller Morehead Community Federal Credit Union – Morehead, KY Dec 2016 – Nov 2017 Billing Clerk / Receptionist Caudill Seed Company – Morehead, KY Feb 2014 – Dec 2016 Manager Cash Express, LLC – KY May 2006 – Jan 2014 Technical Skills

Microsoft Office Suite (Word, Excel, Outlook), OneSite, Entrata, Yardi (basic), Project Planning, Vendor Management, Budgeting, Accounts Payable/Receivable, LIHTC, HUD/Section 8 Compliance Certifications & Training

• Fair Housing & HUD Compliance

• Tax Credit / LIHTC Compliance

• Leadership & Team Development (Internal Training)

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