Parts Manager with 20+ Years in Automotive Supply

Ashley Shirley

Piedmont, SC ***** 864-***-**** ***************@*****.***

Professional Summary

Customer-oriented Parts Manager with over 20 years of experience in business operations and sales support to meet customer demands. Adaptive transportation and distribution professional with expertise in customer service, inventory control, cost savings and staff management. Resourceful leader with solid background in Forklift parts management.

#readytowork

Work Experience

Parts Manager

McKinney Automotive Easley, SC

February 2024 to Present

Auto Parts Counter Person

Mckinney Dodge Easley, SC

June 2020 to Present

Supported service department by expertly pulling parts and updating records. Updated customer and vendor accounts with each purchase to support accurate billing. Assisted retail, wholesale and service customers with selecting optimal parts for different needs. Coordinated restocks by working closely with parts manager to fill critical gaps. Boosted sales by capitalizing on cross-selling and upselling opportunities. Took orders over telephone, in person and through email. Maintained parts system with current order and sales data. Took inventory of stock and replenished with current merchandise from established vendors to maintain adequate supply levels for expected demand

Kept parts neatly stacked and ready for purchase to boost sales. Examined parts for defects and exchanged defective parts with manufacturer representative to maintain high quality standards and customer satisfaction.

Recognized by management for providing exceptional customer service. Provided excellent service and attention to customers when face-to-face or through phone conversations. Improved operations by working with team members and customers to find workable solutions. Earned reputation for good attendance and hard work. Parts Manager

Tri-Lift NC Inc Greenville, SC

February 2018 to April 2020

Maintained inventory accuracy by accurately counting stock-on-hand and reconciling discrepancies. Taught junior employees how to meet operational and sales goals with proactive strategies. Reduced expense spending, securing low-cost inventory for customers to drive client retention. Mitigated financial discrepancies by managing claims processing, damaged goods, backorders, overages and shortages. Reduced process lags, managing daily parts operations such as fulfilling service requests, generating orders, tracking inventory and maintaining profit margins.

Organized and updated schedules to optimize coverage for expected customer demands. Connected with customers daily to understand needs, provide assistance and collect feedback to optimize operations. Established individual parts inventory levels to balance stock for maximum inventory turns. Gathered pertinent information to place orders for service department, customers and forklift mechanics. Used pallet jacks and forklift equipment to move parts to delivery bays, observing safety protocols to avoid accidents and product damage.

Received, examined and reshelved returned parts.

Parts Specialist

LiftOne Greenville, SC

August 2012 to February 2018

Supported service department by expertly pulling parts and updating records. Updated customer and vendor accounts with each purchase to support accurate billing. Assisted retail, wholesale and service customers with selecting optimal parts for different needs. Coordinated restocks by working closely with parts manager to fill critical gaps. Boosted sales by capitalizing on cross-selling and upselling opportunities. Took 300 orders per week worth combined total of $[Amount] over telephone, in person and through email. Maintained parts system with current order and sales data. Took inventory of stock and replenished with current merchandise from established vendors to maintain adequate supply levels for expected demand

Kept parts neatly stacked and ready for purchase to boost sales. Examined parts for defects and exchanged defective parts with manufacturer representative to maintain high quality standards and customer satisfaction.

Recognized by management for providing exceptional customer service. Provided excellent service and attention to customers when face-to-face or through phone conversations. Improved operations by working with team members and customers to find workable solutions. Earned reputation for good attendance and hard work. Parts Specialist

Dougherty Equipment Company Greenville, SC

March 2006 to August 2012

Supported service department by expertly pulling parts and updating records. Updated customer and vendor accounts with each purchase to support accurate billing. Assisted retail, wholesale and service customers with selecting optimal parts for different needs. Coordinated restocks by working closely with parts manager to fill critical gaps. Maintained parts system with current order and sales data. Boosted sales by capitalizing on cross-selling and upselling opportunities. Took inventory of stock and replenished with current merchandise from established vendors to maintain adequate supply levels for expected demand

Assisted over 200 customers weekly in finding parts for individual needs. Kept parts neatly stacked and ready for purchase to boost sales. Examined parts for defects and exchanged defective parts with manufacturer representative to maintain high quality standards and customer satisfaction.

Attended departmental meetings, providing feedback to enhance future performance. Recognized by management for providing exceptional customer service. Parts Specialist

Barloworld Handling Greer, SC

October 1998 to March 2007

Supported service department by expertly pulling parts and updating records. Updated customer and vendor accounts with each purchase to support accurate billing. Assisted retail, wholesale and service customers with selecting optimal parts for different needs. Coordinated restocks by working closely with parts manager to fill critical gaps. Maintained parts system with current order and sales data. Boosted sales by capitalizing on cross-selling and upselling opportunities. Took inventory of stock and replenished with current merchandise from established vendors to maintain adequate supply levels for expected demand

Kept parts neatly stacked and ready for purchase to boost sales. Received and delivered forklift parts to customers across area. Examined parts for defects and exchanged defective parts with manufacturer representative to maintain high quality standards and customer satisfaction.

Recognized by management for providing exceptional customer service. Provided excellent service and attention to customers when face-to-face or through phone conversations. Improved customer satisfaction by finding creative solutions to problems. Handled all delegated tasks.

Utilized SAP to compile data gathered from various sources. Education

High School Diploma

Berea High School Greenville, SC

May 1995

Skills

Bills of Lading Vendor relations Project management Billing Adjustments Sales Support Inventory management Delivery order fulfillment Communications Customer relations Customer service skills Computer literacy Administrative support Security systems Driving Business Operations Coordinating paperwork Communication skills Stock management Knowledge management MS Office Forklift Operation Process Improvement Relationship Development Invoice Generation Pricing Team Building Invoice processing Entry management Supervision Complaint handling Account Reconciliation Reviewing deliveries Management Ordering parts Bank Reconciliation Customer Service POS systems operations Team Management Problem Resolution Vehicle maintenance SAP understanding Inventory auditing Acccounts Receivable Accounting Revenue generation Sales techniques Stock Rotation Project Organization Planning and Coordination General Ledger Reconciliation Budgets Computer skills Certifications and Licenses

ASE Parts Specialist Certification

Driver's License

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