Administrative Assistant with 5+ Years Experience

Sina Neang Email: ************@*****.***

Cell: 438-***-****

Location: Montreal, Quebec, Canada

PROFILE

• Over 5 years of experience in customer service

• Strong communication skills

• Marketing skills

• Strong abilities to find resources, data, and information

• Independent but very comfortable with teamwork

• Meticulous, well-organized, and energetic

• Problem-solving abilities

• Fluent in English and Central Khmer, Basic in French comprehension (in progress) WORK EXPERIENCE

AGI Demand Management– ALDO Group, Saint-Laurent

February 2023 - Present

• Monitor and manage inventory accuracy within the Distribution Center

• Investigate and resolve inventory discrepancies promptly

• Coordinate with receiving and shipping teams to ensure inventory records are up to date

• Track Product movement in SAP (ARUN/MRP)/Power BI and support root-cause analysis of shortages or overages

• Analyze and maintain data report using Excel (Advanced functions) Sales coordinator– EVO Payments, Montreal

November 2020 - February 2023

• Manage and develop techniques so that all the departments are on the right track

• Execute merchant accounts by verifying their source documents

• Coordinate between sales, logistics, and the underwriting department

• Constantly work under pressure to deliver the equipment on time to the merchant

• Prepare and transfer data from paper formats into database systems and make a report to upper management

Operation Specialist– Brand Royale Solutions, Montreal October 2019 - May 2020

• Executed the implementation of operational projects in supplemental marketing campaign initiatives

• Established management tools on Google Excel for major and minor projects in inbound and outbound campaigns

• Oversaw back-office technical support via (Limelight.com)

• Used software tools and executed multi-channel campaigns by following established processes

• Cultivated an environment of teamwork, openness, creativity, and continuous improvement

• Supervised the fulfillment center to fulfill the SKUs’ products Administrative Assistant– Duro Design, Montreal

July 2018 – September 2019

• Simplified in researching and collecting data and client information using CRM and other external resources. Updated databases and materials as needed

• Effectively identified software system problems through site failure and problem-solving skills with a solution-oriented mindset

• Maintained the inventory for the area by monitoring supplies and anticipating needs; taking/placing orders and verifying receipt, and coordinating maintenance of office equipment

• Managed the shipping between Canada and the US (in charge of customs papers) Bank Teller– Wells Fargo, San Francisco

December 2015 - June 2016

• Processed standard teller transactions for customers, including servicing client accounts, deposits, transfers, and cashier balancing

• Quickly established credibility with clients, creating a friendly rapport with customers Manager – Original Buffalo Wing, San Francisco

June 2009 – December 2015

• Responsible for and monitors all direct operating expenses for the area of responsibility. Completes all required forms and paperwork

• Implemented a revised inventory system focused on storage conditions and ordering techniques

• Managed the whole human resources process

• Developed and maintained the team calendar reflecting restaurant safety regulations and team meetings EDUCATION

Associate Degree in Economics, City College of San Francisco Graduated- December 2017

PROFESSIONAL PROFILE

• Intermediate level with Microsoft Office programs (Word, Excel, PowerPoint).

• Email platforms ( Gmail, Outlook, and iCloud Mail)

• Efficient at compiling and summarizing statistical, business transactions, and other data. VOLUNTEERING EXPERIENCE

Project Sunshine– Social Services

May 2016 - August 2016

Volunteering as a youth/senior English tutor to empower and support the immigrant community. Park Stewardship – Golden Gate National Parks Conservancy August 2016 – December 2016

Environment - Assist in a major restoration project to remove non-native plants, helping to restore and protect the sensitive habitat at Mori Point.

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