Education Leader & Team Mentor Resume

Laurie Olsen

Ooltewah, TN • 423-***-**** • *************@*****.***

Objective

Professional with a strong background in education, leadership, and customer service. Known for strong organization, attention to detail, and the ability to manage multiple responsibilities in fast-paced environments. Seeking to bring these skills into a new role where I can contribute to a positive, team-focused workplace and continue growing professionally.

Summary of Qualifications

●Highly organized with a proven track record of effectively managing a caseload of 25+, scheduling meetings, and maintaining compliance with deadlines

●Served on a district-level co-teach committee, helping plan and organize district-wide training

●Served as lead mentor for new teachers, facilitating monthly meetings and providing ongoing support

●Served on the school-based leadership team as well as the RTI academic team

●Assisted department chair in creating documents and templates to support data collection

Education

Masters of Education in Exceptional Student Education - Saint Leo University

Saint Leo, FL December 2017

Bachelors in Elementary Education K-6 - Saint Leo University

Saint Leo, FL December 2013, Magna Cum Laude

●Reading Endorsement

●ESOL Endorsement

Skills

Core Skills

●Cash Handling & Reconciliation

●Customer Service & Relationship Building

●Team Leadership & Staff Support

●Documentation & Compliance

●Conflict Resolution

●Time Management & Multitasking

●Data Entry & Record Keeping

Organizational Skills

●Proficient in time management and prioritization to meet deadlines effectively.

●Strong ability to create and maintain organized systems for tasks, projects, and information.

●Experienced in using productivity tools and software, such as project management platforms and calendars.

Detail-Oriented

●Keen eye for detail, ensuring high levels of accuracy in data entry and document preparation.

●Thorough in proofreading, quality control, and error detection.

●Proficient in identifying and addressing issues before they become problems.

Client-Oriented

●Excellent customer service skills, focusing on meeting the needs and expectations of clients.

●Able to build and maintain positive relationships through active listening and empathy.

●Skilled at providing guidance, support, and solutions to resolve concerns or issues.

Professional Experience

Exceptional Education Teacher

Hamilton County Schools Chattanooga, TN

August 2016 - Present

●Managed caseload of 20 - 30 clients, ensuring compliance with timelines, documentation, and individualized plans

●Served as lead mentor for new teachers

●Conducted district-wide co-teaching training

●Developed and tracked measurable goals, monitoring progress and adjusting strategies to improve outcomes

Front End Manager

Food City Ooltewah, TN

December 2025 - Present

●Supervise and support front-end staff, ensuring smooth daily operations

●Manage cash handling procedures, including drawer balancing and deposits

●Deliver high-quality customer service and resolve customer concerns

●Prepare detailed closing reports with a high level of accuracy

●Assign tasks and ensure compliance with company procedures

●Train and support new employees

Exceptional Education Teacher

Pasco County Schools Zephyrhills, FL

August 2014 - June 2016

●Instructed a Self-contained classroom for students with varying exceptionalities

●Rated Highly Effective in first year of teaching

●Demonstrated measurable student growth and strong family relationships

References

Available upon request.

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