Customer Service Specialist - Remote, Flexible Schedule

LuAnn Verbosky

I am looking for a job where I will be able to use my lifetime of various skills and

experiences.

Smithfield, PA 15478

**********@*****.***

+1-724-***-****

I am a college graduate who has worked a number of jobs. Most of my experience has been in hospitality & customer service. I'm hoping to use what I have learned over 40 years of work. I am excellent at public speaking and customer service. I am organized, professional and project confidence.

Authorized to work in the US for any employer

Work Experience

Tour Guide

Kentuck Knob - Ohiopyle, PA

August 2014 to Present

Lead tours of a Frank Lloyd Wright designed home, along with tours of the owner's collection of art on the property. Guide guests in a timely manner thru the home. Insure proper securing of the property at the end of the day. Assist check-in of guests. Assist in onsite gift shop & cafe, including inventory & ordering/restocking.

Home Health Aide

Pento Homecare Agency - Uniontown, PA

March 2019 to March 2021

Drove client to doctor appointments, kept records of appointments & scheduled appointments. Also worked in client's home, doing light housework, cooking meals, organized medication, grocery shopping, assisting in bathing, moving wheelchair and walker & assisted in putting on knee braces & other medical equipment.

Customer Service Representative

Vertex (Pennsylvania) - Smithfield, PA

September 2009 to August 2014

• Assisted customers with a warm and professional attitude. Set up payment plans, scheduled natural gas connections and disconnections, answered billing questions & offered information on available energy assistance. Also took priority calls for emergency situations such as gas leaks, no service & possible fires

& other catastrophic situations.

• Handled online orders and credit card transactions

• Provided policy and service information

• Set up client appointments

• Performed data entry for Natural gas accounts.

• Answered general questions

Education

Bachelor's in Journalism

Duquesne University - Pittsburgh, PA

Skills

• Public Speaking (10+ years)

• Microsoft Word (5 years)

• Time Management (10+ years)

• Marketing

• Writing Skills (10+ years)

• Presentation Skills (8 years)

• Research

• Leadership

• QuickBooks (5 years)

• Public Relations (10+ years)

• Management (3 years)

• Microsoft Office (3 years)

• Event Planning (10+ years)

• Personal Assistant Experience

• Journalism

• Proofreading (3 years)

• Microsoft Excel

• Customer service (10+ years)

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