Banking & Finance Professional - Customer Experience Specialist

FADESOLA EBUNOLA ADEDIGBA

Banking & Finance Professional Customer Service Executive

CONTACT

+234 816-***-****

****************@*****.***

Lagos, Nigeria

EDUCATION

B.Sc. Banking & Finance

First Class Honours

Adekunle Ajasin University

Ondo State, Nigeria

November 2021

O.N.D. Banking & Finance

Distinction

Rufus Giwa Polytechnic

Ondo State, Nigeria

October 2016

SKILLS

• Microsoft Office Suite (Excel, Word,

PowerPoint) — Advanced

• Financial Transaction Processing &

Reconciliation

• KYC / AML Regulatory Compliance & Risk

Control

• Account Opening, Documentation &

Reactivation

• Customer Relationship Management &

Client Retention

• Problem-Solving, Decision-Making &

Attention to Detail

• Multitasking, Time Management &

Deadline Delivery

• Team Collaboration & Cross-Department

Coordination

• Performance Tracking & Reporting

• Job Application Drafting, Submission &

Tracking

• Resume, Cover Letter & LinkedIn Profile

Refinement

• Job Market Research & Employer

Intelligence

• Employer Outreach & Recruiter

Coordination

• Interview Preparation & Candidate

Coaching

• Remote Work & Cross-Border Team

Collaboration

• Job Board Monitoring & Opportunity

Sourcing

CERTIFICATIONS

• Managing Customer Expectations – Jul

2025

• Multitasking and Being Organised – Jul

2025

• Importance of Work-Life Balance – Jun

2024

• Reading Financial Statements – Jul 2022

• Jobberman Soft Skills Certificate – Jun

2022

• LEAM Optimizing Your Career – May 2022

• Certificate of National Service – Mar 2023

• Certificate of Leadership (NGO) – Feb

2022

PROFESSIONAL SUMMARY

Results-driven Banking and Finance professional with a First-Class Honours degree and over 3 years of high-performance experience across banking operations and career management. Currently serving as an Application Specialist at Platinum Global Consulting (Canada, Remote), supporting Career Managers in delivering exceptional client experiences through job application management, employer outreach, resume refinement, and interview preparation. Previously built a strong foundation at First Bank of Nigeria, demonstrating expertise in client relationship management, KYC/AML regulatory compliance, financial transaction processing, and operational excellence. Recognised for exceptional attention to detail, strong communication skills, multitasking ability, and a consistent track record of exceeding expectations in fast-paced, client-facing environments. Passionate about helping people achieve their career goals while delivering seamless, high-quality support across remote and cross-border teams. WORK EXPERIENCE

Application Specialist

Platinum Global Consulting Canada (Remote) May 2026 – Present

• Assist Career Managers in delivering an exceptional client experience by coordinating all aspects of the job-search process, ensuring seamless and effective career-coaching outcomes.

• Draft, submit, and track job applications across multiple platforms on behalf of clients, maintaining accurate and up-to-date records of all applications and follow-ups.

• Conduct in-depth research on job opportunities, target companies, and hiring market trends to provide clients and Career Managers with relevant and timely intelligence.

• Support personalised outreach to employers, recruiters, and networking contacts, helping clients expand their professional network and increase visibility in the job market.

• Help refine client resumes, cover letters, and LinkedIn profiles to strengthen their personal brand and improve their chances of securing interviews.

• Prepare clients for interviews by sharing tailored resources, practice questions, and relevant materials to build confidence and readiness.

• Coordinate appointments, follow-up communications, emails, and updates with clients to ensure a smooth and organised career-coaching experience.

• Monitor job boards and proactively alert the team about new opportunities aligned with each client's career goals and target roles.

Customer Service Officer (Service Executive)

First Bank of Nigeria Limited Lagos, Nigeria April 2023 – February 2026

• Proactively built and strengthened client relationships by anticipating needs, offering tailored solutions, and delivering high-priority services that consistently exceeded customer satisfaction targets.

• Opened and managed individual and corporate accounts in strict compliance with regulatory requirements, internal procedures, and KYC/AML guidelines, minimising risk and ensuring seamless onboarding.

• Demonstrated exceptional attention to detail while processing transactions and documentation under tight deadlines, maintaining the highest quality standards and zero tolerance for errors.

• Resolved customer queries and service issues on the spot; escalated complex matters to the Branch Operations Manager and followed through to full resolution, achieving high first-contact resolution rates.

• Coordinated effectively with head office operations, compliance, and other departments to rectify customer instructions, apply all standard checks and controls, and maintain operational integrity.

• Ensured complete and accurate documentation for new and existing accounts; successfully reactivated dormant accounts in line with regulatory guidelines, improving portfolio activity and customer retention. Accountant / Assistant Secretary (NYSC Internship) Precious Cornerstone University Ibadan, Nigeria April 2022 – February 2023

• Managed accurate documentation and filing of university staff personal data, ensuring quick retrieval and full confidentiality.

• Prepared and issued payment vouchers and bank cheques for all university expenses, streamlining disbursement processes.

• Developed payroll schedules, updated employee data, and facilitated timely salary payments with zero discrepancies.

• Reconciled invoices, identified and resolved discrepancies, contributing to accurate financial records and efficient budget management.

• Assisted in preparing financial statements, budget records, and expenditure summaries for departmental review.

• Managed correspondence, scheduled meetings, and provided administrative support to improve office efficiency and coordination.

FADESOLA EBUNOLA ADEDIGBA

Banking & Finance Professional Customer Service Executive

• Maintained confidentiality of financial and staff information while ensuring proper documentation and record accuracy.

• Collaborated with administrative and finance teams to support smooth daily operations and timely financial processing.

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