Customer Service Pro with 5+ Years Experience
Resume:
Demetrica Wells
Over * Years of excellent Customer Service Experience
Washington, DC 20032
****************@*****.***
Handle customer complaints, provide appropriate solutions and alternatives within the time limits; follow up to ensure resolution. Keep records of customer interactions, process customer accounts and file documents. Follow communication procedures, guidelines and policies. Take the extra mile to engage customers.
Authorized to work in the US for any employer
Work Experience
Cashier/Customer Service
Family Dollar - Washington, DC
May 2021 to Present
• ringing up sales, bagging items,
• requesting price checks,
• honoring coupons,
• collecting payment, and giving appropriate change
• . Responsible for counting the contents of the cash register drawer at the end of each shift,
• maintaining receipts, records, and withdrawals.
Unemployed-COVID 19 SHUTDOWN MANDATE
COVID 19 STATE SHUTDOWN - Washington, DC
August 2018 to April 2021
• Mayor Bowser issued an order declaring a state of emergency. The declaration allows DC to request federal disaster funds and stop price gouging.
• It also gives the authority to order quarantines without court approval for someone who has made contact with positive cases, is confirmed positive, or is deemed “high risk.” Just prior to releasing this order,
• DC recommended that all non-essential gatherings of more than 1,000 people, such as sporting events and concerts, be cancelled.
Team Member/Cashier
KFC - Maryland
April 2014 to April 2017
• greeting customers,
• taking and delivering orders,
• assisting with food preparation,
• solving customer complaints,
• handling monetary transactions, and keeping the restaurant front area clean and well-stocked. Leasing Consultant/Clerk
William C. Smith - Washington, DC
January 2014 to August 2014
• responsible for renting out housing properties and assisting tenants with their needs.
• meeting with prospective tenants to determine lease terms,
• receiving security deposits and coordinating with current tenants to discuss lease changes
• .responding to phone calls or emails,
• maintaining an organized filing system and restocking office supplies as needed. Education
CERTIFICATION TRAINING in Phlebotomist /Medical Assistant Ballou HS - Washington, DC
July 2017 to January 2018
High school diploma in General Studies
Ballou Shs - Washington, DC
September 2015 to June 2017
Skills
• Venipuncture. Recording and labeling samples. Reading reports. Knowledge of blood tests required for various medical conditions. Clerical administration. Maintaining in-procedure quality and hygiene control. Multitasking. Strong communication skills. (1 year)
• Residential Cleaning
• Retail Sales
• Laundry
• Cooking
• Skilled at receiving and processing banking transactions. Strong mathematical skills. Attention to detail. Knowledge of proper cash handling procedures. Ledger balancing. Balance allocation. Cash drawer maintenance. Loan processing. (3 years)
Assessments
Retail customer service — Proficient
November 2021
Comprehending and responding to retail customer needs Full results: Proficient
Cognitive ability — Familiar
April 2019
Measures a candidate's ability to combine pieces of information to form general rules or conclusions. Full results: Familiar
Work style: Reliability — Expert
October 2021
Tendency to be reliable, dependable, and act with integrity at work Full results: Expert
Food service fit: Crew member — Proficient
March 2021
Measures the traits that are important for successful food service crew members Full results: Proficient
Indeed Assessments provides skills tests that are not indicative of a license or certification, or continued development in any professional field.
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