Proven Customer Service Results Leader
Resume:
Christine Mertz
Proven Customer Service Results
Easton, PA 18042
******@*****.***
I have a long record of proven results as a customer service representative. I am comfortable working independently with little to no supervision. My areas of expertise are insurance and healthcare. Authorized to work in the US for any employer
Work Experience
Client Service Representative
Cigna Group Insurance - Bethlehem, PA
April 2012 to Present
Handle inbound calls from; brokers, insureds, client managers. Assigned to New York, Northern New Jersey currently. Prior territories include: Chicago, IL, Minneapolis, MN, Detroit MI, Philadelphia, PA. Received many accolades and awards for outstanding service
Seasonal Support Staff
Robert Half International - assigned to Cigna - Bethlehem, PA October 2011 to April 2012
Assigned to Cigna as a seasonal worker, assisting with the operations team. Worked the six month assignment, then was hired on permanently by Cigna Client Service Representative
Education
Master's in Business Administration - minor in Hospital Administration American InterContinental University-Online - Chicago, IL September 2009 to June 2014
Skills
Customer Service, Call Center, Customer Care, CSR, Customer Support Assessments
Indeed Assessments are tests that job seekers can use to demonstrate their knowledge and abilities. Verbal Communication — Highly Proficient
Jan 2019
View my full results at: https://share.indeedassessments.com/share_assignment/mjlv6eulsh50qs-w Written Communication — Proficient
Jan 2019
View my full results at: https://share.indeedassessments.com/share_assignment/c-uhowwxtpdcn6l8 Indeed Assessments provides skills tests that are not indicative of a license or certification, or continued development in any professional field.
Additional Information
I have a solid customer service background with proven results. I have several accommodations as well as outstanding service awards. I am a team player, however I typically take the lead on projects, mostly due to the insistence of my co-workers.
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