Pharmacy-Focused Customer Service Specialist

KC

KASI CLEMENT

************@*****.*** 828-***-**** Asheville, NC 28806

Customer service experience includes providing assistance to patients regarding medications and health-related inquiries, ensuring compliance with pharmacy regulations. Responsibilities involved monitoring inventory levels, performing data entry for patient profiles, and preparing medications for dispensing. Demonstrated attention to detail by verifying medication labels and resolving customer complaints professionally. Collaborated effectively with healthcare professionals to support patient care and maintained organized work areas for operational efficiency. Dedicated Customer Service Specialist providing skills to prioritize and multi-task in fast-paced working environment. Successfully works as part of team to reach personal and business goals. Known for successfully handling escalated customer support issues.

Resourceful Customer Service Representative known for high productivity and efficient task completion. Specialized in communication, problem-solving, and time management skills, ensuring smooth operations in customer service environments. Excel in listening, empathy, and patience, which are crucial for addressing customer needs effectively and building positive relationships.

Medication preparation

Inventory management

Data entry

Regulatory compliance

Customer service

Attention to detail

Time management

Problem solving

Conflict resolution

Communication skills

Quality assurance

Organizational skills

Team collaboration

Multitasking Abilities

Calm under pressure

Decision-making

Customer relations

10+years in customer service roles at Asheville Mall 4+years in an assistant manager role

Workflow management

Effective workflow management

Adherence to high customer service standards

Shipping, receiving, and warehousing

CVS Pharmacy Asheville, North Carolina

Pharmacy Technician

11/2014 - 11/2023

Checked expiration dates on medications to ensure that only unexpired products were dispensed.

Provided customer service to patients by answering questions about medications and health-related topics.

Monitored inventory levels of commonly used drugs and placed orders when necessary.

Organized work areas so that everything was easily accessible when needed.

Performed data entry for patient profiles, billing information and prescription orders into the pharmacy software system. Ensured compliance with all federal, state, local laws and company policies related to pharmacy operations.

Restocked shelves with new supplies of medications as needed. Summary

Skills

Experience

Collaborated with other healthcare professionals such as nurses or physicians regarding drug therapies or treatments for patients. Prepared medications for dispensing by counting, pouring, labeling, and verifying doses.

Verified accuracy of medication labels before they were dispensed to customers.

Resolved customer complaints in a timely manner while maintaining professionalism at all times.

Managed filing of prescriptions, both electronically and manually. Reported any discrepancies or errors in medication ordering or filling processes immediately to the pharmacist on duty.

Ensured compliance with state and federal pharmacy laws and regulations. North Buncombe High School Weaverville, NC

High School Diploma

05/1999

Education and Training

Contact this candidate