Sales Associate

?Andrae Bryant

Customer Service Leadership Organizational Skills

Versatile professional with experience in customer service, safety management, and mentorship. Skilled in fostering teamwork, resolving inquiries, and enhancing guest experiences. Adept at guiding students in esports and STEM fields while ensuring efficient operations and collaboration across teams. Eager to embrace new challenges and growth opportunities in dynamic environments.

WORK EXPERIENCE

VSEL - Charlotte, NC 09/2024 - Present

STEM Coach (Seasonal)

? Provided guidance and mentorship to esports students, helping them develop teamwork, strategic thinking, and technical skills.

? Communicated effectively with parents/guardians and staff, offering updates on student progress, gaming achievements, and areas for improvement.

? Tracked and reported work hours accurately while maintaining clear communication with management regarding program needs.

? Assisted students in preparing for esports tournaments, practice sessions, and career pathways in gaming and technology fields.

? Collaborated across departments to support students? learning objectives and foster a positive, goal-oriented environment.

Big Air - Charlotte, NC 05/2022 - Present

Park and Customer Service Associate

? Resolved customer inquiries and concerns regarding park activities, policies, and safety guidelines in a professional and timely manner.

? Ensured a safe and welcoming environment for guests by monitoring trampoline areas, maintaining cleanliness, and enforcing park safety rules.

? Assisted park visitors by providing information about attractions, events, and services, enhancing their overall experience.

? Processed guest check-ins, ticket sales, and merchandise transactions accurately and efficiently, handling cash, credit cards, and electronic payments.

EDUCATION

East Mecklenburg High School - Charlotte, NC 6/2023

Central Piedmont Community College - Charlotte, NC

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