Customer Service Specialist with Compliance Focus

Mayra Renteria

Glendale, AZ

602-***-**** ************@*****.***

Authorized to work in the U.S for any employer

Professional Summary

Customer service professional with experience in public-facing roles, document handling, and compliance-driven environments.

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Work Experience

Store Manager / Customer Service Representative

TitleMax Loans — Phoenix, AZ

2021

• Assisted customers with in-person and phone inquiries in a fast-paced service environment

• Explained policies, procedures, and required documentation clearly and professionally

• Processed and verified sensitive personal and financial information with accuracy and confidentiality

• Handled cash transactions, recordkeeping, and data entry

• Ensured compliance with company standards and state regulations

• Resolved customer concerns calmly while maintaining a positive customer experience

• Managed daily operations and supported team members as needed

Professional Private Cleaner

Salcito Custom Homes — Scottsdale, AZ

2022 – 2025

• Maintained high standards of cleanliness and organization in private luxury residences

• Worked independently while meeting strict schedules and client expectations

• Handled client property with professionalism, discretion, and attention to detail

• Followed detailed instructions and ensured consistency across multiple locations

• Managed time efficiently to complete tasks accurately and on schedule

Core Skills

• Customer Service & Public Assistance

• Document Verification & Data Entry

• Policy & Procedure Compliance

• Time Management & Organization

• Attention to Detail

• Confidential Information Handling

• Professional Communication

Certifications

• Valid Arizona Driver’s License

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