Administrative & Medical Office Specialist
Resume:
Heather Monday
Pigeon Forge, TN 37863
***************@*****.***
Summary:
I am very organized and detail oriented person with exceptional office and medical skills. Along with a host of other skills not listed below. I am determined to succeed in my career and in my life goals. I know that I would make a great addition to any position within my spectrum of skills. I can work from home or office and probably put out more work done correct than most of my fellow co-workers
Work Experience:
DCM Logistics, Bloomington, MN
March 2023 to April 2025
Customer Service Representative
Answered high volume inbound calls
Assisted customers with options regarding automobile that deceased family member purchased prior to passing away
Assisted with putting title to vehicle in executor of estate name
Assisted with check re-issues per exec of estate
Responsible for doing side job of making outbound calls per collecting payment for debt to avoid possible repo of automobile
JTV-Knoxville, TN
June 2020 to July 2022
Customer Service Representative
Answered incoming calls and assisted customers with purchase of jewelry
Made up sells on jewelry
Assisted callers with purchase of reward cards and JTV Credit cards
St. Mary’s Hospital-LaFollette, TN
March 2005 to March 2007
Phlebotomist
Performed venipunctures on inpatients and outpatients
Performed finger sticks and PKU’s, collected throat cultures and nasal swabs
Collected UA per COC drug screens
After collecting labs and UA, put in correct area in laboratory per testing & put in centrifuge, prepared labs to be sent out to reference labs per send outs
Data entry per lab results and faxed reports to doctors office and ER physicians
General secretary duties
ICD-9 Codingd
Medic Regional Blood Bank-Knoxville, TN
March 2004 to March 2007
Phlebotomist
Screened donors prior to donating unit of blood and took vital signs prior to donating
Performed venipunctures on donors per donating blood and assisted with aftercare post donation
Sealed and prepared blood bags to be taken back to blood bank
Set up and took down equipment per donating blood
Education:
Oneida High School 1994 diploma
Tallahassee Community College Attended classes for 2 years
Respiratory Therapy classes taken in the two years at Tallahassee
Skills:
Laboratory experience (blood draws, drug screens, EKG, Swabs ect)
Cash Handling
Time Management
Sales Strategy
Microsoft programs (Word, Excel, Power Point ect,)
Medical Billing and Scheduling
Phone Management (Sales calls, call center, Customer support ect.)
Organizational Skills
Attention to detail
Customer Support experience in Healthcare
Typing and Data Entry
Consumer Customer Service
Collections
HIPAA
Office Skills (POS, Managing customer Accts, ect.)
Medical Skills (Patient care, Blood draws, drug screens, ect.)
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