Customer Service & Sales Professional in El Paso, TX

Roberto Armendariz-Chacon

El Paso, TX ***** +1-915-***-**** *****.***@*****.***

Work Experience

Customer Loyalty Representative

Saleytics El Paso, TX

October 2025 to December 2025

As a loyalty department representative, I would ensure all clients are happy and satisfied with their services and would try to see if we can help them out in any way needed. Also by being able to help and assist with any new enrollments of services for new clients.

Insurance Sales Agent

TRANZACT El Paso, TX

September 2024 to December 2024

• Provided accurate quotes, explained coverage options, and assisted clients in selecting suitable policies

• Analyzed customer needs and recommended appropriate insurance products to meet their specific requirements

• Managed a high volume of incoming calls, emails, and inquiries from potential customers Customer Service Representative

Hinduja Global Solutions El Paso, TX

June 2021 to February 2023

Working for HGS as a customer service representative I was responsible for handing 40-80 calls a day. The assignment I had was for an Internet/cable provider and I would help existing customer with any internet or cable related questions or issues as well as handling any billing related concerns. On top of helping register new potential customers or help with any questions regarding the services.

Sales Associate/Cashier

Dollar General El Paso, TX

October 2018 to May 2019

As a associate I held responsibilities to work the cashier and greet customers as they would enter the store to create a friendly atmosphere. I would help customers with any questions they would have about products or any upcoming sales. As I would stock up the shelves I would help customers find any products they would need. As well as help them make the best purchase between products such as most cost effective and or more durable choice. As I would ring up their items I would also try to up sale selected products such as candy or ask them if they would like to donate to the dollar general foundation.

Crew Member

McDonald's

February 2017 to December 2017

As a crew member at McDonalds I would have different responsibilities depending on what section I would be at. Most of the time I would be on the cash register a applying the orders the customers choose. Help them decide what would be a better choose between only the meal or combo as well as inform them on specials we would have. When I would clean up the tables I would interact with customers to see if they needed anything so they can just relax and enjoy their meals instead of getting in line to as for things such as sauce packets an such. Education

Upper secondary education

High school or equivalent

Andress High School El Paso, TX

Some college

EPCC

Skills

Bilingual Microsoft Word Computer skills Retail Sales Phone etiquette Editing Team Player Cooking Cashiering Insurance sales Manufacturing Excel Data entry Cash Register Cash Handling Writing skills Communication skills Sales Experience Microsoft Excel Microsoft Office Food Service Customer Service

Languages

English

Spanish - Fluent

Additional Information

Dedicated, motivated and a quicker learner always willing to accept new challenges when presented.

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