Dynamic Customer Service Professional with QA Focus
Resume:
Daisy Ramos Melendrez
Melendrez
Dynamic Customer Representative with a proven track record at Act, excelling in customer service excellence and quality assurance. Skilled in resolving inquiries and enhancing service quality, fostering a friendly atmosphere that elevated customer satisfaction.
Diligent Job Title skilled at listening to customers, exceeding productivity targets and maintaining current knowledge of company offerings. Solves problems quickly to retain customers and delivers high level of service in every interaction. Experienced with managing customer interactions and resolving inquiries. Utilizes effective communication and problem-solving skills to ensure customer satisfaction. Track record of maintaining positive customer relationships and adapting to dynamic environments.
Skills
• Quality assurance
• Product or service support
• Payment processing
• Customer service excellence
• Customer service.
• Organize
• Team player
• Responsable
• Independent
Work History
2022-05 - Current Customer Representative
Act, San Luis Az
Resolved customer inquiries and complaints, ensuring timely and effective solutions.
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85364, Yuma Az
****************@*****.***
Maintained accurate records of customer interactions to enhance service quality.
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Collaborated with cross-functional teams to streamline communication processes.
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Trained new representatives on company policies and customer service protocols.
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Maintained courteous, friendly atmosphere for guests to increase overall satisfaction and customer service standards.
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Education
2016-07 High School Diploma
Cobaes 067 - Sinaloa
Languages
Advanced (C1)
Spanish
Advanced (C1)
English
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