Administrative Assistant with Customer Relations Focus

Marla Green

Moreno Valley, CA *****

760-***-**** : ***********@*****.*** mailto:************@******.***

PROFESSIONAL SUMMARY

Highly organized and detail-oriented Administrative Assistant with years of extensive experience. Exceptional communicator, skilled at maintaining strong relationships with clients and co-workers. Exceptional technology skills combined with proven ability to deliver solutions, manage, and nurture talent and form strategic partnerships.

Area of Expertise

Creative Problem Solver Microsoft Office Skills Excellent Oral/Written Management Communication skills Time Management Strategic & Planning Skills Relationship Building Multi-tasking Skills Problem Solving & Analytical Route Scheduling Internal & External Customer Service Administrative Support Training Programs Vendor Relations Call Center Experience QuickBooks Sage100 Sage X3 True Car Drive Centric

Career History

BDC/Retail Sales Representative 2026 - Present

Toyota of San Bernardino- San Bernardino, CA

Manage inbound/outbound calls, emails, and internet leads, often using scripts to schedule sales or service appointments

Accurately log all customer interactions, update customer data, and track lead status in CRM software

Contact existing customers for service reminders, lease renewals, and equity mining, and follow up with unsold showroom traffic

Act as the liaison between customers and the sales/service teams to ensure a smooth, professional, and courteous experience

Meet performance metrics, including appointment setting, show rates, and daily call volume goals

BDC/Internet Sales Representative 2025 - 2026

Toyota of San Bernardino- San Bernardino, CA

High-volume inbound and outbound calling, emailing, and texting to prospective and existing customers.

Converting leads into scheduled showroom visits for sales or service appointments.

Responding to internet inquiries and updating customer records in CRM software.

Following up with unsold prospects, service customers, and "no-show" appointments.

Maintaining up-to-date knowledge of Toyota vehicle features, accessories, and inventory.

Receptionist/Cashier 2024 - 2024

Toyota of San Bernardino- San Bernardino, CA

Managed receptionist and cashier duties, including handling high volumes of inbound and outbound phone calls.

Assisted customers with their orders, ensuring a positive and efficient experience.

Arranged Uber rides for customers to enhance service convenience.

Supported the service department with meticulous customer paperwork processing.

Maintained and cleaned coffee machines to ensure a high standard of hygiene.

Handled financial transactions with accuracy and integrity.

Provided exceptional customer service by addressing inquiries and resolving issues promptly.

Demonstrated strong organizational skills to manage tasks effectively.

Administrative Assistant 2021 - 2023

IHSS (In-Home Supportive Services) – Moreno Valley, CA

Managed timesheets and assured compliance to care plans

Filed and organized care givers records and expiring documents

Effectively communicated schedule changes to clients and caregivers to ensure seamless service continuity.

Coordinated customer preferences with caregiver attributes to optimize service matching.

Managed long-term and short-term planning and scheduling with efficiency.

Delivery Driver/Courier 2020 - 2021

Kaydan Logistics - Riverside, CA

Enhanced customer satisfaction through efficient transportation and delivery of goods.

Ensured safe and timely delivery of packages.

Managed the pickup, transport, and drop-off of packages with care and precision.

Delivered exceptional customer service, consistently going above and beyond.

Customer Service Acct Mgr 2019 - 2020

Admore Home Design - Baldwin Park, CA

Maintained daily communication with clients, efficiently taking orders and handling queries.

Supported existing and prospective accounts by operating on both inbound and outbound bases, contacting new, existing, and lapsed customers.

Processed and managed accounts in accordance with agency standards and workflows.

Led team dynamics, including training, leading calls, and ensuring successful communication within the team.

Managed statewide customer accounts with exemplary multitasking capabilities.

Accts. Receivable Clerk 2017 - 2018

Bon Suisse – San Diego, CA

Reviewed invoices for accuracy, managed over 100 customer accounts, and processed daily payments exceeding $250,000.

Achieved a 30% reduction in outstanding invoices within the first three months by resolving unpaid invoices and shipment issues with vendors

Coordinated and processed monthly billing for nine nationwide offices.

Managed the research and resolution of credit memo posting errors, duplicate payments, and purchase order concerns.

Education and certification

High School Diploma - Salinas High School, Salinas, CA June-1998

References

Available on request

Contact this candidate