Remote Customer Help Desk Representative

Natalie Bausch

Troy, MO ***** +1-636-***-**** **********@*****.***

Professional Summary

I am experienced in administration and customer service with proficiency in most general office programs. I enjoy learning new things, in an effort to grow, both professionally and personally. Work Experience

Customer Experience Lead - Parts & Accessories

Natoli Engineering Saint Charles, MO

July 2025 to Present

• Process orders through email, assist customers in identifying correct parts and accessories for customers differing tablet presses.

• Prepare quotes accurately and efficiently as requested for parts and accessories, including shipping.

• Verify parts in assembly/bill of material stock status

• Request purchasing for out of stock and or special order items

• Monitor status of orders, track back orders and job assembly status throughout each step until shipped. Once the order is shipped to customers, I monitor the travel status of order up to and including delivery to customers dock. Working with domestic and international customers. Office Administrator

Swafford-Kientzy Machine & Fabrication Troy, MO

October 2023 to July 2025

• Manage daily administrative tasks, including answering phone calls, responding to emails, and organizing meetings

• Assist in the preparation of reports, presentations, and correspondence for senior management

• Implement an efficient filing system that improved document retrieval time.

• Schedule appointments and maintained calendars for multiple team members

• Handle confidential information with utmost discretion and ensured compliance with data protection policies

• Support the finance department in processing invoices, expense reports, and payroll documentation accurately and on time

• Develop effective communication channels between different departments to enhance workflow efficiency

• Provide administrative support during budget planning process by compiling data and generating financial reports

• Respond promptly to customer inquiries or complaints via email or phone call in a professional manner

• Maintain accurate records of office expenses/budgets

• Track inventory of office supplies and ordered new materials as needed Customer Service Representative

Natoli Engineering Saint Charles, MO

July 2021 to October 2023

• Process orders through email, assist customers in identifying correct parts and accessories for customers differing tablet presses.

• Prepare quotes accurately and efficiently as requested for parts and accessories, including shipping.

• Verify parts in assembly/bill of material stock status

• Request purchasing for out of stock and or special order items

• Monitor status of orders, track back orders and job assembly status throughout each step until shipped. Once the order is shipped to customers, I monitor the travel status of order up to and including delivery to customers dock. Working with domestic and international customers. Office Engineer / Manager

SWAFFORD-KIENTZY MACHINE & FABRICATION, INC

September 2008 to July 2021

• Managed front desk operations, efficiently handling phone calls, emails, and in-person inquiries with a professional and friendly demeanor

• Maintained and organized office files and records, implementing a systematic filing system that improved accessibility and retrieval.

• Assisted in the onboarding process for new employees, providing orientation and training on office procedures and policies

• Managed office supplies and inventory, implementing cost-saving measures.

• Provided administrative support to executives and teams, handling tasks such as drafting correspondence, proofreading documents, and managing calendars

• Generated and compiled reports, presentations, and spreadsheets, presenting information in a clear and organized manner

• Implemented and maintained electronic document management systems, reducing paper usage and enhancing document accessibility

• Facilitated internal and external communication, serving as a liaison between staff, clients, and vendors with professionalism and tact

• Managed and tracked office expenses, reconciling accounts and identifying cost-saving opportunities

• Managed confidential information with discretion and integrity, adhering to privacy and data protection policies

• Assisted in the development and implementation of office policies and procedures, contributing to a well-organized and efficient work environment

• Collaborated with IT support to troubleshoot and resolve basic technical issues, ensuring a smoothly functioning office environment

• Managed and coordinated office maintenance and repairs, ensuring a clean, safe, and well-maintained workspace

• Assisted in the preparation of budget reports, tracking expenses and identifying areas for cost optimization

• Facilitated communication between different departments, improving cross-functional collaboration and teamwork

• Participated in professional development opportunities to stay updated on administrative best practices and industry trends

• Demonstrated strong organizational and multitasking skills, efficiently managing competing priorities and deadlines Office Manager / Quality Assurance

Algonquin Nurses O'Fallon, MO

January 2001 to August 2008

Missouri Medicaid and Medicare programs.

• Managed a team of 25 healthcare professionals in providing comprehensive home care services to patients

• Developed and implemented care plans for patients, ensuring individualized and holistic treatment

• Oversaw the coordination of medical equipment, supplies, and medications for patient care

• Maintained accurate documentation of patient records, including assessments, progress notes, and medication administration

• Collaborated with physicians, nurses, therapists, and other healthcare providers to ensure continuity of care

• Conducted regular evaluations of staff performance and provided feedback for improvement

• Implemented quality assurance measures to monitor the effectiveness of home care services

• Ensured compliance with all regulatory requirements and standards in the delivery of home health services

• Managed scheduling and assignments to optimize efficiency while meeting patient needs

• Provided guidance and support to staff regarding complex cases or challenging situations

• Coordinated interdisciplinary team meetings to discuss patient progress and develop appropriate interventions

• Evaluated staffing needs based on caseloads and made adjustments as necessary to maintain optimal service levels

• Participated in recruitment, hiring, orientation, training, and development activities for new staff members

• Implemented infection control protocols to minimize risks associated with home healthcare settings

• Facilitated communication between patients/families and healthcare providers regarding treatment plans

• Identified opportunities for process improvement within the organization's operations

• Demonstrated strong leadership skills by effectively managing conflicts among team members Education

HIGH SCHOOL DIPLOMA

WINFIELD R-IV HIGH SCHOOL

September 1987 to May 1988

Skills

Technical troubleshooting support Financial software Google Workspace Data reporting Workflow management (operations management method) 10 key typing Typing Corporate accounting Payroll management Authentication Relationship management Microsoft Outlook Financial record maintenance Accounting and finance experience Deal closing Accounting software Maintaining patient confidentiality Upselling WAN Financial concepts Telecommunication Computer operation Data analysis skills Decision making POS systems Financial management report preparation macOS Google Docs Consultative selling Technical Proficiency Cross-functional collaboration Managing customer accounts Computer literacy Cross- functional communication Accounting systems Achieving sales targets Task prioritization Account management CRM system proficiency Expense management Payroll tax Productivity software QuickBooks Stakeholder relationship building Payroll processing Customer retention Certifications and Licenses

Certified Notary Public

CDL B

Additional Information

Authorized to work in the US for any employer

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