QuickBooks Expert with Customer-Centric Support

Anna Stafford 805-***-****

Granada Hills, CA ********.****.*@*****.***

SKILLS & ATTRIBUTES

• QuickBooks Certified EXPERT

• Demonstrates quality customer service, enthusiastic, friendly, helpful

• Excellent communicator, clear and detailed, exceptional listening/comprehension skills

• Accurate data collection and entry, interactions and solutions driven

• Collaborative, independently productive, critical thinker

• Thrives in a routine, flexible, organizes and prioritizes responsibilities, time management

• Strengths in troubleshooting, use of best practices in all problem solving, identifying patterns

• Exhibits strong work ethic, dependable, motivated, takes initiative

• Skilled use of INTUIT QuickBooks online, Microsoft 365, Google Workspace, Virtual Platforms MediBang Paint Pro, Social Media, Tumblr, Discord

• Applies all safety practices in work environment, adheres to all policies and regulations EDUCATION

INTUIT Certified Professional Bookkeeper; online completed July 2025 INTUIT Basic Bookkeeping: COURSERA completed October 2022 College of the Sequoias; Visalia, CA 2014 - 2019 (Anthropology, Geology, Gen Ed, Music) Santa Susana High School; Simi Valley, CA – Diploma 2009 EXPERIENCE

Alorica Tucson, AZ

QuickBooks Online Expert Sept 2025 – Current

• Provides highest quality customer service to INTUIT QuickBooks clientele Provides inbound technical support using screen-sharing technology, guiding clients to effectively navigate and maximize QuickBooks functionality

• Demonstrates compassion and empathy, fostering trust and positive relationships

• Delivers effective troubleshooting support to both customers and colleagues, resolving issues promptly and efficiently

• Adheres to company policies, procedures, and all applicable privacy and confidentiality laws Harbor Freight Tools Woodland Hills, CA

Warehouse Associate /Floater Oct 2012 – Oct 2014

• Provided customer focused service

• Accurately completed cash and credit transactions

• Assisted with inventory, pricing, and merchandising

• Unloaded truck(s), organized stock, provided overnight support for replenishment/recalibration Moorpark Community College Moorpark, CA

Temporary Library Support Aug 2010 – May 2011

• Organized library for ease of textbook location

• Assisted students with locating specific textbooks

• Reported shortages for purpose of re-ordering, prepared books for pre-order pick-up

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