Seasoned Customer Service and Administrative Specialist
Resume:
Hasco Seymour, Jr.
****************@*****.***
Summary
With over 10 years of extensive customer service ranging from retail sales, administrative office, computer programming, and manufacturing, all while maintaining a professional demeanor and employing a personality that will appeal to any client, and the ability to surpass customer expectations, my goal is to reach and maintain a management level position that will further educate me on business ownership and customer satisfaction.
Education
Professional Development Certificate, ProSolutions Training, 2024
Certified in AI Prompting Essentials, New York University, 2023
Certificate in Security and Privacy for Big Data, EIT Digital, Confounded by the European Union, 2022
Trident Technical College, Computer Science, 1995-1996
Diploma, James Island High School, 1990/1992-1994
Employment
08/95-08/2023, Self-Employed (Random), Charleston, South Carolina
Administrative Office/Technical Support (Contractor)
Maintain and update filing, inventory, mailing, and database systems.
Complete work schedules, manage calendars, and arrange appointments.
Prepare and review operational reports and schedules to ensure accuracy and efficiency.
Oversee the maintenance and repair of machinery, equipment, and electrical/mechanical systems.
Resolve computer software and/or hardware operation issues.
Enter commands and observe system functioning to verify correct operations and detect errors.
Train users in proper use of hardware/software materials and procedures
Delivering timely, different project data to the highest possible quality standard.
Quickly learn new project requirements and deliver to desired productivity and accuracy levels.
Communicate and participate in project forums/meetings.
Optimize existing processes and provide ongoing feedback on tools and processes.
Interpret customer feedback, monitor satisfaction, and help drive programs to improve numbers.
Understand & apply project/stakeholder requirements.
Generate project analysis reports on a timely and needed basis.
Able to adapt to swift changes to project policies.
Good at Content Writing
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