Route Services Specialist with 30+ Years Experience
Resume:
Tricia McMeans
Mobile, AL *****
Phone: +1-251-***-****
Email: *********@*****.***
Professional Summary
Experienced and dependable professional with over 30 years of experience in transportation, security, office administration, and customer service. Skilled in safe driving, route management, public interaction, recordkeeping, and working independently. Holds CDL A with multiple endorsements and strong experience following schedules, procedures, and maintaining excellent customer service. Seeking a Route Service Representative position where reliability, driving experience, and customer service skills can be used in a structured environment.
Core Skills
Route driving and delivery
Customer service
Safe vehicle operation
Report writing
Computer skills
Microsoft Office
Route management
Administrative support
Data entry
Phone communication
Public relations
Problem-solving
Time management
DOT regulations
Recordkeeping
Working independently
Professional Experience
Security Officer
University Hospitals Mobile, AL
May 2025 to Present
Monitor hospital premises to ensure safety and security for staff, patients, and visitors
Respond to emergencies and incidents promptly and professionally
Maintain detailed security reports and incident logs
Assist with managing patient records and confidential information
Communicate effectively with hospital staff and law enforcement as needed
Senior Companion
Personal Choice Services Mobile, AL
February 2023 to June 2024
Provided reliable transportation for clients to medical appointments and errands
Assisted with meal preparation and medication reminders
Offered companionship and emotional support to clients
Performed light housekeeping and maintained a safe environment
Seasonal Driver Helper
UPS Mobile, AL
November 2023 to December 2023
Assisted drivers with delivering packages to homes and businesses
Ensured timely and accurate delivery of packages during peak season
Provided excellent customer service during deliveries
Dispatcher/Jailer
Satsuma Police Department Satsuma, AL
July 2023 to November 2023
Assigned law enforcement and emergency services to calls for service
Communicated important public safety information to responders and the public
Maintained accurate records of calls and dispatch activities
Correctional Officer
Mobile County Sheriff Department Mobile, AL
January 2020 to July 2023
Maintained care, custody, and control of inmates in a secure facility
Escorted inmates and ensured safety during daily activities
Conducted inspections and maintained security procedures
Documented incidents and maintained detailed reports
Office Assistant
City of Mobile Mobile, AL
May 2002 to January 2020
Supported Mobile Municipal Court and Parks and Recreation Department with administrative tasks
Managed phone communication and maintained accurate records
Performed data entry, filing, and document preparation
Assisted with customer service and public inquiries
Used computer systems to maintain records and process information
Senior Citizen Coordinator
Mobile Housing Board Mobile, AL
May 1997 to May 2002
Planned and coordinated recreational, social, and wellness programs for senior citizens
Managed schedules, logistics, and participant records
Provided customer service and support to participants and families
Bus Operator/Driver
The Wave Transit System Mobile, AL
2024 to 2025
Transported passengers safely throughout Mobile on assigned routes
Maintained schedules and communicated with dispatch regarding delays or route changes
Inspected vehicle before and after each shift to ensure safety and compliance
Provided excellent customer service and assisted passengers as needed
Education
CDL A (License)
Bishop State Community College Mobile, AL
October 2023 to December 2023
Child Development Certificate
University of South Alabama Mobile, AL
January 1996 to March 1996
Office Administration (Some College)
Bishop State Community College Mobile, AL
September 1991 to December 1992
Licenses and Certifications
CDL A
Passenger Endorsement
Hazmat Endorsement
Tanker Endorsement
Air Brake Endorsement
TWIC Card
DOT Physical Certification
Driver's License
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