Environmental Services & Operations Leader

XANDRIA GRADY

New Orleans, LA 504-***-**** ********@*****.***

PROFESSIONAL SUMMARY

Strategic Operations Manager with 10+ years of leadership experience overseeing multi-site operations, workforce management, process improvement, compliance, vendor relations, performance management, reporting, and customer service. Proven ability to develop standard operating procedures, track KPIs, manage large teams, improve accountability, and partner with executive leadership to achieve business goals. Recognized for building efficient workflows, strengthening team performance, and delivering exceptional operational results in fast-paced environments.

CORE QUALIFICATIONS

Operations Management • SOP Development & Implementation • KPI Reporting • Performance Reviews • Team Leadership • Vendor Management • Microsoft 365 • Excel Reporting • Workforce Planning • Compliance • Project Management • Budget Oversight • Customer Relations • Recruiting

• Training & Development • Payroll Support • Process Improvement PROFESSIONAL EXPERIENCE

GENERAL MANAGER NONNO'S Aug 2024–Present

• Direct operations for two restaurant locations and catering services.

• Manage staffing, scheduling, budgets, inventory, vendor relationships, and guest satisfaction.

• Analyze operational performance and implement improvements to increase efficiency and profitability.

• Lead hiring, onboarding, coaching, and performance management efforts. OPERATIONS MANAGER VETERAN SECURITY Sep 2024–Oct 2025

• Managed 175+ security professionals across multiple locations.

• Oversaw scheduling, recruiting, payroll support, compliance, inspections, and performance management.

• Maintained accountability standards and operational consistency across sites.

• Built relationships with clients, stakeholders, and community partners. SUPPORT SERVICES SUPERVISOR OCHSNER MEDICAL CENTER Apr 2023–May 2024

• Supervised environmental services operations within a major healthcare environment.

• Managed staffing, workflow coordination, quality standards, and service delivery.

• Ensured regulatory compliance and operational effectiveness. OPERATIONS MANAGER LACOSTA FACILITY SUPPORT SERVICES Mar 2023–Mar 2024

• Directed facility operations and workforce management.

• Monitored productivity, staffing levels, safety compliance, and operational reporting.

• Partnered with leadership to improve efficiency and customer satisfaction. ASSISTANT MANAGER CHARLEY'S EXECUTIVE PROTECTION Aug 2018–Feb 2024

• Managed scheduling, contracts, accounts payable/receivable, travel coordination, and recruiting.

• Supported employee development, accountability, and client relationship management. DISPATCHER / EXECUTIVE ASSISTANT / OFFICE MANAGER T3 TRANSPORTATION Sep 2015–Nov 2023

• Managed logistics scheduling, executive support, customer communications, invoicing, and reporting.

• Maintained operational records and coordinated transportation activities. OPERATIONS MANAGER WAYFORTH Feb 2022–Mar 2023

• Conducted quarterly performance reviews and productivity tracking.

• Managed projects, vendor relationships, workforce planning, and operational reporting.

• Collaborated with leadership to achieve strategic objectives and service goals. EARLIER LEADERSHIP EXPERIENCE

• Operations Manager – 24 Hour Fitness

• Assistant General Manager – Value Place

• Supervisor/Contract Manager – Premiere Building Maintenance

• District Manager – Diversified Maintenance

• Office Coordinator – Gulf Coast Aviation

EDUCATION

Associate of Science (Health Administration) – University of Phoenix CERTIFICATIONS

TWIC Card (Valid through 2029) • AED Certification • Driver's License

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