Customer Service & Front Desk Specialist

Denaylah Roberts

Mount Laurel, NJ ***** +1-609-***-**** ***********@*****.***

Work Experience

Medical Receptionist

ADVOCARE, LLC Lumberton, NJ

February 2026 to April 2026

Server

Cracker Barrel Old Country Store Burlington, NJ

May 2025 to January 2026

Hostess

IHOP Burlington, NJ

June 2024 to January 2025

• Maintained cleanliness and organization of the host stand area at all times

• Assisted in coordinating special requests or accommodations for guests with specific needs

• Trained new hosts on proper procedures, including greeting protocols and reservation management

• Resolved guest complaints or concerns promptly and professionally, ensuring high levels of customer satisfaction

• Managed a high volume of phone calls while maintaining excellent phone etiquette standards

• Effectively communicated with the kitchen staff to ensure timely delivery of food orders

• Managed guest reservations and seating arrangements efficiently, ensuring smooth flow of service

• Greeted and welcomed guests upon arrival, providing a warm and friendly atmosphere

• Provided accurate wait time estimates to guests, minimizing customer dissatisfaction Education

Business Management (College)

Rowan College of New Jersey Burlington, NJ

August 2024 to Present

N/A (High school diploma or GED)

Burlington City High School

September 2021 to June 2024

Skills

Team Work Delegation Computer literacy Research Microsoft Word QuickBooks Administrative experience within retail industry POS systems Law office Retail math Phone etiquette Hotel experience Retail sales Promoting products Babysitting Childcare Restaurant experience Customer inquiry handling Multi-line phone systems Microsoft Excel Office (as sales environment) Data entry Basic math Bookkeeping Sales Insurance verification Sanitation Staffing management Microsoft Outlook Typing Order assistance Task prioritization Computer operation Credit card payment processing Cleaning Math Administrative experience - Administrative experience (Less than 1 year) Phone answering Cross-functional communication Languages

English

Additional Information

Authorized to work in the US for any employer

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