Compassionate PCT, CNA, Customer Support Pro

DAVE HAENDEL PIERRE

United States 912-***-**** ************@******.**

PROFESSIONAL SUMMARY

Compassionate and highly skilled Patient Care Technician (PCT), Certified Nursing Assistant

(CNA), and Customer Service Professional with extensive experience in healthcare support, bedside care, patient monitoring, and customer relations. Proven ability to deliver exceptional patient care in fast-paced healthcare environments while maintaining professionalism, confidentiality, and patient safety. Experienced in EKG monitoring, phlebotomy, vital signs assessment, mobility assistance, and customer support operations. CORE COMPETENCIES

Patient Care & Bedside Assistance • Vital Signs Monitoring • EKG Setup & Cardiac Monitoring • Phlebotomy & Specimen Collection • Patient Hygiene & Mobility Support • Infection Control & Patient Safety • Electronic Health Records (EHR) • Customer Service & Client Relations • Phone, Email & Chat Support • Conflict Resolution • Problem Solving • Data Entry & Documentation • Team Collaboration • Time Management • CPR & First Aid Certified • Multitasking in Fast-Paced Environments

PROFESSIONAL EXPERIENCE

Concentrix

Customer Service Representative 2025 – 03/2026

• Handled customer inquiries, troubleshooting, and account-related concerns.

• Provided professional support through phone and online communication channels.

• Maintained strong customer satisfaction ratings through effective communication. FEMA ITCOIN

Customer Service Support Representative 2022 – 2025

• Provided customer support and resolved client concerns efficiently.

• Maintained accurate records and documentation for customer interactions.

• Worked successfully in a high-volume, fast-paced environment. TurboTax

Customer Service Representative 2023 – 2025

• Assisted customers with tax software support and account troubleshooting.

• Maintained confidentiality of sensitive financial information.

• Provided technical guidance with professionalism and patience. Cross Country (Kings Harbor)

Patient Care Technician (PCT) 07/2022 – 06/2025

• Delivered compassionate bedside care and monitored patient conditions.

• Performed EKG procedures, specimen collection, and vital signs monitoring.

• Collaborated with healthcare teams to support quality patient outcomes. Cross Country (Northwell) – Astoria, NY

Patient Care Technician (PCT) 11/2021 – 06/2022

• Performed cardiac monitoring and laboratory support procedures.

• Updated Electronic Health Records (EHR) accurately and efficiently.

• Supported nurses with patient care and bedside assistance. The Grand Nursing Home – Island Park, NY

Certified Nursing Assistant (CNA) 11/2018 – 09/2021

• Provided direct care for residents in a long-term care setting.

• Assisted with Activities of Daily Living (ADLs) and mobility support.

• Reported changes in patient condition to nursing staff promptly. EDUCATION

High School Diploma — Haiti (2009)

Nassau Community College — 2014

CERTIFICATIONS & TRAINING

• Home Health Aide (HHA) Certification — Igbans Institute (2012)

• Certified Nursing Assistant (CNA) — Igbans Institute (2017)

• Dialysis4Career Training (2024)

• Certified Phlebotomy Training

• Certified EKG Training

• Current CPR Certification

• First Aid Certified

LANGUAGES

Haitian Creole (Native) • French (Fluent) • English (Fluent)

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