Remote Information Specialist with Library Experience

Tammatha L. Hutton

Port Charlotte, FL ***** 941-***-**** **************@*****.***

PROFESSIONAL SUMMARY

Experienced information professional with over nine years of expertise in providing exceptional customer service and supporting technology assistance in library settings. I am proficient in Microsoft Office, data entry, and effective communication, and have a deep desire to transition into a remote position ensuring the safety and comfort of internet users.

PROFESSIONAL EXPERIENCE

Adult Services Librarian

Mid County Regional Library Port Charlotte, FL

December 2014 – November 2023

Delivered high-quality compassionate customer service via phone, email, and fax.

Provided advanced technology assistance to patrons, including troubleshooting and use of digital platforms.

Managed library database with high level of accuracy.

Organized and completed large scale deselection of library materials.

Collaborated with a team to develop homebound delivery to patrons in need, implemented system wide.

Supervised library staff, scheduling, and daily operations in the absence of the Librarian Supervisor.

Proficient in Microsoft Office Suite, data entry, and record maintenance.

Temporary Remote 211 Local Resource Information Dispatcher

Charlotte County, FL (Remote)

April 2020 – November 2020

Operated remotely as part of a coordinated COVID-19 essential services

response team, assisting community members with resource needs.

Provided empathetic guidance to individuals seeking local human services and connected them with appropriate agencies, ensuring callers receive timely and accurate information.

Managed a high volume of calls efficiently through work from home, entering data for eligibility for grant assistance through local agencies.

Interim Librarian Supervisor

Mid County Regional Library Port Charlotte, FL

June 2015 – October 2015

Supervised 15 staff members.

Managed daily scheduling of staff, ensuring adequate coverage during operating hours.

Responsible for facility maintenance requests.

Ordered supplies for both staff and patron use, optimizing resource availability.

Completed daily financial reports and banking operations for the regional library.

Coordinated the Art in Public Places program to promote local cultural events.

Library Technician

Charlotte County Public Libraries Port Charlotte, FL

May 2010 – December 2014

Maintained branch statistics and prepared monthly reports to support library performance analysis.

Managed library collection, including the deselection of outdated materials and the processing of new acquisitions.

Coordinated volunteer efforts, ensuring effective use of support personnel for library programs and services.

EDUCATION

Master of Arts in Library and Information Science

University of South Florida, Tampa, FL

Bachelor of Social Work

Florida Gulf Coast University, Ft. Myers, FL

KEY SKILLS

Customer Service Excellence

Data Entry & Record Management

Type 52 wpm.

Advanced Technology Assistance & Troubleshooting

Microsoft Office

Scheduling

Library Collection Development

Community Outreach & Program Coordination

Volunteer Coordination

Leadership & Supervision

Remote Telephone Response

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