Customer Success and Quoting Specialist with 10+ Years of Experience

ANTOINETTE MCKNIGHT

"Driving Customer Success and Service Excellence through Expert Quoting, Data Management, and Cross-Functional Collaboration"

Results-driven professional with over 10 years of experience in inventory management, administrative support, customer service, buyer roles, customer service, materials management, and data entry, delivering high-quality results across various industries. Proven ability to execute complex administrative tasks, process orders, and manage customer success initiatives with precision and attention to detail. Adept at collaborating with internal teams and external stakeholders to create accurate quotes, support sales bids, and ensure seamless service delivery for complex product solutions. Dedicated to optimizing customer relationships and driving revenue growth by identifying opportunities for product adoption, value realization, and renewal strategies.

Areas of Emphasis

Customer Success Management

Complex Quoting & Sales Bids

Data Analysis & Reporting

Service Order Management

Problem-Solving and Troubleshooting

Client Relationship Building

Sales Support & Consultation

Order Processing & Coordination

Revenue Growth & Retention

Customer Metrics Tracking & Analysis

Renewal Management

Customer Journey Mapping

QA & Timeliness

Billing & Invoice Management

SLA Adherence

Memorial Hermann Health System – Cypress, TX Aug 2019 – Present

Reconciled inventory discrepancies through audits, ensuring accuracy, compliance, and continuous supply chain improvement.

Recommended process enhancements to improve data accuracy, inventory flow, and strategic supply decisions.

Processed bill-only requisitions using Lawson, collaborating with clinicians, physicians, and external medical vendors.

Managed and verified surgical inventory, including implants, tools, and specialty supplies to meet operational needs.

Partnered with managers to assess inventory needs, adjust par levels, and optimize case preparation workflows.

Administered RAMAS system for hospital recalls, ensuring fast, compliant response to product safety issues.

Monitored daily tasks to ensure alignment with compliance standards, hospital protocols, and departmental expectations.

Spearheaded process evaluations to uncover inefficiencies and recommend cost-reduction strategies across surgical inventory.

Facilitated surgical case cart exchanges by preparing and supplying accurate materials for each scheduled procedure.

Scheduled and adjusted team workflows to address shifting surgical volumes and support uninterrupted operations.

Responded to supply needs from OR staff by sourcing, submitting, and managing procurement requests.

Operated Lawson and P-Suite software to initiate orders, monitor supplies, and generate purchasing documentation.

CyFair Hospital (MedAssets) – Cypress, TX Sep 2014 – Aug 2015

Oversaw OR perioperative inventory to ensure timely availability of critical supplies for surgical procedures.

Monitored inventory levels and replenished stock based on procedural demand and consumption trends.

Tracked daily product usage to inform restocking decisions and reduce unnecessary waste or delays.

Defined optimal inventory levels by analyzing usage data and coordinating with OR staff and vendors.

Detected surplus inventory and initiated appropriate redistribution or returns to reduce holding costs.

Processed product returns and credits efficiently to recover value and maintain accurate inventory records.

Administrative Assistant (lateral promotion), KIA Motors America, Sep 2006-Aug 2008 (rehire) Assistant Store Manager- Fashion Cents 2003-2005

Caterpillar Financial -Contract Administrator 1999-2003

Bachelor of Science in Supply Chain and Logistics Management, American Military University, In progress

Billing and Coding Certificate, University of Phoenix, 2020

Electronic Health Record Certificate, 2018

Certification in Health Information/Medical Records Technology/Technician

Sterile Processing Certification in Sterile Processing Technology/Technician, Fortis Institute – Houston, TX, 2011

Career Accomplishments

Professional Experience

Inventory Control Specialist

Team Lead, Materials Management (OR – Perioperative) Aug 2015 – Aug 2019

Inventory Specialist

Additional Experience

Education & Certifications

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