Operations Leader and Team Builder

CM Carmela Maldonado

Rio Vista, CA ***** 707-***-**** ********@*****.***

PROFESSIONAL

SUMMARY

Encouraging manager and analytical problem-solver with talents for team building, leading and motivating, as well as excellent customer relations aptitude and relationship-building skills. Proficient in using independent decision-making skills and sound judgment to positively impact company success. Dedicated to applying training, monitoring and morale-building abilities to enhance employee engagement and boost performance. To seek and maintain full-time position that offers professional challenges utilizing interpersonal skills, excellent time management and problem-solving skills.

SKILLS Cake Baking

Social Media Platforms

Cultural Development

Customer Acquisition

Accounting Techniques

Inventory Control Processes

Team Development

Business Planning

Workflow Schedules

Vendor Selection

POS Inventory System Operation

Control of Expenses

Client Meetings

Cash Control

Business Leadership

Budget Controls

Sales Promotion

Management Training

Payroll Administration and

Timekeeping

Proper Food Handling

WORK HISTORY ENTREPRENEUR 11/2022 to CURRENT

Mimi Mellee Healthy Pet/home Care Rio Vista, CA

Devised processes to boost long-term business success and increase profit levels.

Implemented business strategies, increasing revenue and effectively targeting new markets.

Interacted well with customers to build connections and nurture relationships.

Reduced financial inconsistencies while assessing and verifying billing invoices and expense reports.

Prepared annual budgets with controls to prevent overages. Generated additional revenue streams through constructive partner and client relationships.

RESTAURANT MANAGER 02/2020 to 04/2022

Boardwalk Grill

Developed, implemented, and managed business plans to promote profitable food and beverage sales.

Handled escalated customer concerns with speed and knowledgeable support to achieve optimal satisfaction and maintain long-term loyalty. Purchased food and cultivated strong vendor relationships. Reduced inaccuracies by carefully counting cash and keeping meticulous records of transactions.

Quickly identified problem situations and skillfully resolved incidents to satisfaction of involved parties.

Reconciled cash and credit card transactions to maintain accurate records. Motivated staff to perform at peak efficiency and quality. Coordinated with catering staff to deliver food services for special events and functions.

FOOD SERVER 04/2020 to 02/2021

Manny's Barzerria Isleton, CA

Maintained thorough menu knowledge to sufficiently answer questions regarding menu item sourcing, ingredients and cooking methods. Followed food safety and sanitation guidelines to prevent foodborne illnesses and promote customer health and safety.

Participated in training and development to stay updated with company policies and procedures and improve customer service skills. Explained menu items and suggested appropriate options for food allergy concerns.

Checked guests' identification before serving alcoholic beverages. Answered customers' questions, recommended items, and recorded order information.

Shared knowledge of menu items and flavors, enabling customers to make personal decisions based on taste and interest.

Maintained order efficiency and accuracy through clear communication with kitchen staff, earning numerous recommendations from satisfied customers.

Carried out complete opening, closing and shift change duties to keep restaurant working efficiently and teams ready to meet customer needs. Cultivated warm relationships with regular customers. Pitched in with cleaning and closing tasks to keep restaurants running smoothly.

BARTENDER SUPERVISOR 05/2013 to 02/2019

The Point Restaurant Rio Vista, CA

Developed new signature cocktails to support bar marketing brand and increase profits.

Kept bar presentable and well-stocked to meet customer needs. Established rules for ejecting problem customers from bar to reduce liability and maintain pleasant environment.

Obtained cash bank and stocked service bar to prepare for operation. Adhered to state laws regarding alcoholic beverage services and customer regulations.

Crafted special drink and cocktail menu items for seasonal offerings. Served high customer volumes during special events, nights, and weekends.

Trained Number new bartenders on drink preparation, product promotion, garnish preparation, and sanitation protocol.

Organized bar inventory and storage procedures to keep stock within optimal levels and meet expected customer demands. MANAGER ON DUTY 07/2008 to 02/2013

Inay Filipino Kitchen Fairfield CA

Boosted team performance by developing customer service training materials and conducting service training.

Controlled resources and assets for department activities to comply with industry standards and government regulations.

Trained personnel in equipment maintenance and enforced participation in exercises focused on developing key skills.

Established team priorities, maintained schedules and monitored performance.

Improved staffing during busy periods by creating employee schedules and monitoring call-outs.

Maintained positive customer relations by addressing problems head-on and implementing successful corrective actions.

Responded to customer concerns by providing friendly, knowledgeable support, and maintaining composure and professionalism. EDUCATION Theology

Building The Cross, Antioch, CA

Certified Drug Abuse Counseling

Intercoast Colleges, Anaheim, CA

Certified Health And Fitness 06/2020

Penn Foster College, Scottsdale, AZ

Continuing education in fitness

Professional development completed in healt

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