Resourceful Executive Assistant and Office Manager

Molly Mullaney

Saint Paul, MN *****

608-***-**** - *******************@*****.***

Professional Summary

Resourceful and experienced worker offering expertise in customer service, travel coordination and file management. Detail-oriented team player with strong organizational skills. Handles multiple projects simultaneously with a high degree of accuracy. Experienced Executive Assistant provides comprehensive administrative support to upper level team. Adept at managing calendars, preparing reports and coordinating meetings. Demonstrates excellent customer service, problem-solving, and communication skills.

Skills

• Executive Support • Office Management

• Strong Problem Solver • Excel spreadsheets

• Document Preparation • File Organization

• Information confidentiality • Customer Service-Oriented

• Meticulous attention to detail • Expense Reporting

• Scheduling • Calendar Management

Work History

06/2024 to 10/2025 Executive/Personal Assistant

Mint Orthodontics – Minneapolis, MN

Managed executive scheduling (between owner's three different businesses and multiple boards he is a member on), optimizing calendars for efficiency and conflict resolution.

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Coordinated logistics for meetings and events, ensuring seamless execution of all details.

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• Developed and maintained filing systems, enhancing document retrieval processes. Prepared reports and presentations, ensuring accuracy and alignment with organizational standards.

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Streamlined communication between different businesses, fostering collaboration and information sharing.

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• Handled confidential and sensitive information with discretion and tact.

• Screened personal and business calls/emails and directed to appropriate party. Supported executives in decision-making processes by conducting research and presenting findings in clear formats.

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• Maintained appropriate filing of personal and professional documentation. Aided executive in personal tasks such as scheduling appointments or running errands when needed.

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• Kept detailed track of household, car, and maintenance inventory and schedules. Supported executive in achieving goals by proactively anticipating needs and addressing concerns promptly.

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Managed business, personal, and family travel arrangements including flights, accommodations, and itineraries for smooth business trips.

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Organized personal shopping endeavors for family members to save time while ensuring satisfaction with purchased items or services.

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03/2023 to 04/2024 Executive Assistant

Coulee Bank – Saint Paul, MN

• Handled confidential and sensitive information with discretion and tact. Managed CEO's calendar, scheduling meetings and appointments and coordinating travel arrangements if necessary

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Maintained confidentiality with sensitive documents, ensuring proper storage and distribution as needed.

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• Processed travel expenses and reimbursements for CEO. Streamlined executive communication by managing emails, phone calls, and scheduling appointments.

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• Organized and coordinated monthly meetings.

Provided professional administrative support during Senior Leadership meetings, including agenda preparation and minute-taking duties.

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Aided in the recruitment process by screening resumes, scheduling interviews, and assisting with candidate selection.

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Collaborated on special projects to improve overall business operations within the organization efficiently.

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• Facilitated training and onboarding for incoming office staff. Handled payroll processing tasks accurately while maintaining strict adherence to deadlines for timely payments.

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Handled logistics, catering, agendas and travel arrangements for meeting and event planning for board of directors and CEO.

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01/2022 to 03/2023 Branch Manager

Coulee Bank – Minnetonka, MN

Continuously monitored branch performance against key performance indicators, taking corrective actions as needed to ensure objectives were met or exceeded.

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• Maintained friendly and professional customer interactions. Improved customer satisfaction ratings by enhancing service quality and resolving client issues promptly.

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Oversaw daily operations for streamlined efficiency, ensuring timely execution of tasks and optimal resource allocation.

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Strengthened relationships with key clients, securing long-term partnerships and driving revenue growth.

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• Complied with regulatory guidelines and requirements.

• Examined customer loan applications for loan approvals and denials.

• Resolved various issues impacting sales management and business operations. Drove cross-selling efforts by collaborating with various departments within the organization to maximize revenues from existing clients.

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01/2021 to 01/2022 Mortgage Loan Officer

Coulee Bank – Saint Paul, MN

Maintained high level of customer satisfaction by providing prompt and accurate loan status updates.

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Assisted clients in selecting correct loan product and terms to meet needs and financial goals.

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Enhanced client retention by providing outstanding service throughout the mortgage process, from pre-approval to closing.

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Collaborated with underwriting and processing teams to resolve issues and expedite loan approvals.

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Analyzed loan applications and credit reports to determine loan eligibility and risk level.

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Followed up with clients on missing loan documents, providing guidance on best way to complete application process.

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07/2019 to 01/2021 Universal Banker

Coulee Bank – Saint Paul, MN

• Opened checking, savings, money market and certificates of deposit accounts. Ordered checks, debit cards and furnished online banking details to facilitate new transactions.

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Cashed checks, accepted deposits and withdrawals within assigned limits and calculated daily transactions using computers, calculators or adding machines.

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Supported branch operations, ensuring compliance with all federal and state regulations as well as bank policies.

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Improved customer satisfaction by providing personalized banking solutions and addressing client needs promptly.

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Assisted customers with setting up or closing accounts, completing loan applications, and signing up for new services.

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Identified customer financial needs through in-person efforts, cold calls, referrals, and marketing while providing strong product knowledge and quality service.

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Managed escalated phone calls by applying conflict resolutions skills and extensive knowledge of bank policies, products, and services.

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Facilitated smooth transactions by adeptly handling cash deposits, withdrawals, check processing, and loan payments.

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Provided exceptional service through accurate and efficient management of teller line duties while maintaining strict confidentiality standards.

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Maintained accuracy in daily transaction reporting, reconciling discrepancies promptly to ensure seamless accounting operations within the branch.

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Collaborated with team members to achieve branch performance metrics, fostering a positive work environment.

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Adhered to established security procedures and reported potential fraud or safety violations to management for immediate recourse.

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05/2018 to 07/2019 Universal Teller

Coulee Bank – La Crosse, WI

Promoted digital banking tools to customers, leading to increased adoption rates among account holders.

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Enhanced customer satisfaction by efficiently processing transactions and addressing inquiries.

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Contributed to a positive work environment by effectively communicating with colleagues and providing support when needed.

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Identified fraudulent activities promptly, safeguarding both customer assets and the bank''s reputation for security.

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Managed high volumes of cash accurately, balancing drawers at the end of each shift without discrepancies.

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Resolved complex account issues by liaising with relevant departments, ensuring timely resolution for customer satisfaction.

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• Exceeded sales-referral goals through cross-selling banking products and services. Achieved excellence in service quality with proficient multitasking and prioritizing customer needs, ensuring seamless banking experiences.

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Maintained high levels of confidentiality while handling sensitive customer information during transactions.

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Mentored new tellers on best practices for handling difficult situations, improving overall staff competency and reducing operational errors.

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• Organized, stocked and maintained teller window area. Answered telephone inquiries on checking and savings accounts, loans, and lines of credit.

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08/2022 to 05/2023 Professional Dancer

Minnesota Timberwolves – Minneapolis, MN

Participated in rigorous dance training sessions to improve technique, flexibility, and strength for optimal performance outcomes.

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Enhanced audience engagement by incorporating unique choreography and dynamic movements in performances.

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Adapted quickly to changes in choreography or casting requirements while maintaining composure under pressure during live performances.

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Performed in various dance styles, including ballet, contemporary, jazz, and hip- hop, showcasing versatility as a professional dancer.

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Contributed to successful productions by maintaining excellent communication and teamwork skills throughout rehearsals and performances.

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Developed relationships with people of all ages who came to watch the games and became a brand ambassador by being professional and outgoing at community events.

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05/2017 to 03/2019 Dance Team Coach

Aquinas High School – La Crosse, WI

Enhanced team performance by implementing innovative choreography and training techniques.

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Successfully prepared teams for high-pressure situations such as dance camps and competitions.

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Led by example by demonstrating professionalism, dedication, creative vision during all aspects of coaching duties.

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Advocated for proper funding from school administration to ensure adequate resources were available for the dance program's success.

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Developed strong relationships with dancers, fostering a positive and supportive team environment.

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Evaluated individual dancer progress and provided constructive feedback to improve skills and technique.

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Maintained open communication with parents regarding dancer progress, expectations, and upcoming events.

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Managed scheduling, transportation, lodging arrangements for out-of-town competitions.

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Coordinated performances at school events, community functions, and regional competitions.

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Education

05/2013 High School Diploma

Aquinas High School - La Crosse, WI

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