Dynamic Customer Service Professional with Remote Experience

RAJALAKSHMY SIVARAMAKRISHNA IYER

**** ****** ******** ***** **, Calgary 249-***-**** *********@*****.*** Dedicated and result oriented Customer Service professional seeking an opportunity in a challenging environment to explore my creative talent and put them into proper use as well as grow with the company. Committed to delivering prompt, effective and courteous assistance to customers and ensuring 100 % customer satisfaction and beyond .

EXPERIENCE

CUSTOMER ADVISOR / ACCOUNTS - SEPTEMBER 2024-PRESENT /HGS Currently working as a call and chat support front line Agent in billing and customer retention for the Client

: ROGERS. Use salesforce and START applications to place orders / manage customer accounts and solve concerns regarding their bills and packages .Focus on customer retention and by providing exceptional customer service experience. Using different software applications to see if customer is having the right services and educating them about the all the services and offering them deals to renew their plans. Assistance with shipping new equipment and their activation. CUSTOMER SALES REPRESENTATIVE/INSIDE SALES JULY 2021-ARIL 2022/ BAYTECH PLASTICS

Performing general office duties like answering phone calls, photocopying, printing, filing, resolving routine inquiries, sending and receiving documents, replying to emails and generating reports on a daily basis. Using Syteline and other ERP software to ensure proper client management including continuous communication . taking care of all the administration and sales duties of the department. Constant touch with shipping to guarantee right shipments. Establish a strong professional relationship with internal and external sources to complete certain tasks. Preparing and receiving all the paper works for various projects/shipments. Uploading EDIs to ensure the client requirements meets the shipping schedule . SHIFT SUPERVISOR AUG 2019- OCT 2020/ LITTLE CEASARS PIZZA Opening the store, making and selling pizzas, supervising and training the employees, handling customer complaints and concerns, upselling, provide excellent customer service, continuous cleaning, projecting sales and ensure minimum/ no wastage.

EDUCATION

Project Management/ 2019

Georgian College,Barrie ON

Master Of Business Administration (Hr & Marketing)/ 2017 Holy Grace Academy Of Management Studies, Kerala, India Bachelor Of Business Administration With Computer Applications/ 2015 Kongunadu Arts And Science College, Tamil Nadu, India