Medical billing
Resume:
Marguerite Smith
***************@*****.***
Phone: 943-***-****
SUMMARY
Customer Service Representative with22+ years of experience inremote and hybrid environments,
including healthcare, call centers, billing, and technical support. Skilled in multi-system navigation,
compliance, problem-solving, and delivering outstanding service. WORK EXPERIENCE
Epic Conclusion Inc. —contract (Dec 2023 – Apr 2024)
•Processed program applications and HMIS data.
• Delivered customer support as a Case Manager.
Hearts to Nourish Hope—contractFinance & Case Manager (Jan 2021 – Nov 2023)
•Managed invoicing, payments, and QuickBooks operations.
• Supervised staff and coordinated events.
Stefanin Inc.—Tech Desk Support (Mar 2022 – Aug 2022)
• Provided troubleshooting support and documentation. Chime Solutions (Kaiser Permanente Contract)—Remote/Hybrid Customer Service (Aug 2020 – Jan 2021)
•Assisted Kaiser members with benefits, billing, and appointments.
• Multitasked across multiple systems including Microsoft Suite, Windows,Outlook, Excel
• Delivered HIPAA-compliant customer care and adapted to workflow updates.
404 Concrete—contractScheduling Coordinator (Sep 2020 – Feb 2021)
• Coordinated schedules and evaluations.
Southern Regional Hospital—Unit Secretary (Jun 1999 – May 2018)
• Managed HIPAA-compliant documentation and EMR/EHR systems.
•Supported cross-functional teams.
EDUCATION
High School Diploma — Rapid Enhanced (2019)
Medical Secretary Office Admin — Active Development Professional Inc. Medical Billing & Reimbursement — Medical Biller University (Nov 2024) CERTIFICATIONS
Certified Medical Billing & Reimbursement Specialist (AMBA) Updating Medical billing & RCM ( Inlera University Nov,2025-March2026) Customer Service Certification
Microsoft Office Specialist (MOS)
SKILLS
Customer Support • Multi-System Navigation • HIPAA • Medical Billing • ICD-10/CPT/HCPCS • Claims •
EHR/EMR • Microsoft Word, Basic Excel • Technical Support • Communication • Problem-Solving • Adaptability
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