Customer Service & Billing Specialist Professional
Resume:
Edna Rose O. Hopkins
***************@*****.***
SUMMARY:
Eager to grow professionally while making meaningful contributions and advancing my skills.
EXPERIENCE:
1. TaskUs (Lizard Bear Tasking Inc.)
August 18, 2021 - May 6, 2024
Customer Service Rep.(Billing Specialist)
- Responsible for overseeing the billing process for customers.
- Processing payment on behalf of the customer.
2. JP Morgan Chase and Co ( Chase Bank )
February 24, 2017 - November 28, 2019
Customer Service Representative Specialist
- Take ownership of each customer interaction while treating them with respect and responsibility with empathy.
- Demonstrate excellent communication and decision making skills while staying engaged with our customer.
3. Everise (C3 Customer Contact Channels)
January 12, 2015 - January 4, 2017
Customer Service Representative (Hertz Rent A Car)
- Dealing with customer inquiries about the availability and cost of vehicles.
- Taking bookings and explaining the terms of booking and explaining the terms of rental agreement.
4. Concentrix ( Convergys )
February 11, 2011 - December 16, 2014
Customer Service Specialist
- Responsible for handling and resolving customer inquiries accurately and timely.
- Communicate effectively with individual team in the program to ensure high quality and timely expedition of customer requests.
EDUCATION:
Sta. Catalina College
Elementary and High School
1982 and 1986
Unciano Colleges
BSN
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