Seasoned Administrative and Transit Operations Professional

SEDEENA SMITH

************@*****.*** 240-***-**** Washington, DC

PROFESSIONAL SUMMARY

WORK HISTORY

An experienced professional with over 20 years of completing daily delivery tasks in a timely manner. Knowledgeable in efficient routes within assigned territory. Skilled at following traffic laws and maintaining quality client services. Proven skills in updating logs and maintaining thorough records. Proficient in managing office operations, coordinating schedules, and handling confidential information. Skilled in communication, problem-solving, and using office technology to streamline workflows.

A Pair of Professionals

Administrative Aide June 2023 – January 2025

•Maintained accurate student attendance, enrollment, and academic records in compliance with district regulations.

•Supported teachers and staff with clerical needs, including photocopying and filing.

•Provided feedback to parents regarding students’ academic growth and behavioral development.

•Provided front-desk support, greeting visitors and directing inquiries appropriately.

•Evaluated student academic growth, recording and preparing student progress reports for parents or guardians.

Battles Transportation

Bus Operator November 2016 – March 2020

•Informed passengers of any changes in route due to traffic conditions or other factors.

•Accurately collected fares from passengers utilizing an automated ticket machine.

•Instructed cooks and other workers in the preparation, cooking, garnishing, and presentation of food

•Followed all applicable laws, rules, and regulations related to operating a transit bus.

•Performed pre-trip inspections of bus interior and exterior before beginning each shift.

WMATA

Bus Operator September 2000 – October 2016

•Responded promptly to radio transmissions from dispatchers or supervisors.

•Excelled in customer service, resolving passenger complaints and issues tactfully and diplomatically.

•Conducted post-trip inspections after route completion to ensure proper equipment functioning.

•Utilized communication devices to report emergencies or delays en route to dispatchers.

•Communicated courteously with passengers while assisting as needed.

•Answered calls and responded to inquiries from various parties using strong active listening and open-ended questioning skills to resolve problems.

EDUCATION

High School Diploma

Cardozo Senior High

Washington, DC

SKILLS

Multitasking

Data Entry Document Preparation

Record Management Filing

Customer Service Problem Solving

Microsoft Office Organization

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