Energetic Customer Service Leader and Manager
Resume:
Thomaston, Ga *****
***************@*****.***
************@*****.***
SARAH GALLINGER
PROFILE
I am a hard-working, highly- motivated individual seeking a fast -paced work environment where I can utilize my customer service skills and leadership experience to ensure the success of the company and its people. I have a strong work ethic, am detail oriented, as well as goal focused. I have 24 years of experience and always go above and beyond what’s expected. I look forward to joining a company I can grow and expand with as well as gain new knowledge and experience.
EXPERIENCE
BRANCH MANAGER
HIGHTOWER MEMORIAL LIBRARY, 800 W. GORDON ST. THOMASTON GA 30286
2022 -Present
Responsible for day to day operations of the library from open until close. Hiring, training and supervising staff members. All daily and monthly corporate reports as well as handling all library funds. Keeps an up to date knowledge of computer and electronic devices in order to better assist patrons. Enforces policy and procedure, documents all maintenance and repairs while assisting patrons daily on locating, checking out, returning library materials and further educating them on other programs we offer. As Branch Manager I am essentially the “face of the library” in our small community, so I am very active in programs and events we coordinate throughout the year for children and young adults.
CHEESEMONGER
HARMONS, SEVENTH ST. MIDVALE, UTAH 84047
DEC 2020-JAN 2022
Working at Harmons I delivered excellent customer service assisting shoppers with very specific items/quantity and custom- made orders. Flexibility, attention to detail, and being extremely knowledgeable of our product was key to success. Being a team player is very important, as is engaging your customer to ensure they have the best experience possible and leave with a smile. Getting to know my customers on a first name basis made my job much more enjoyable. I have over 21 years of customer service experience and over 12 years retail management.
Reason for leaving: Moved out of state.
HEAD CASHIER
SPROUTS FARMERS MARKET, 12675 BEACH BLVD. STE.200, JACKSONVILLE, FL 32246
September 2018- February 2020
I was responsible for managing 10-12 staff members per shift on the front-end. This involved customer service, cash handling, corporate paperwork, hiring and training new employees, all the while maintaining the integrity of our store and making sure we are delivering the finest quality products in a clean, safe, and welcoming environment.
Reason for leaving: Moved out of state.
OFFICE ASSISTANT
WELLS & DREW, 3414 Galilee Rd. Jacksonville, Fl
April 2015- June 2018
Daily tasks included proofreading and editing copies of all outgoing stationary orders and other products for legal firms all over the U.S as well as overseas. Customer service, receiving and shipping orders, and working with the graphics team to ensure the highest quality product was obtained was part of my mission. I also worked directly with clients to discuss their goals for projects and then present them with the final product. (We handled all Morgan & Morgan offices)
CO- MANAGER
BOOKS A MILLION, 1910 WELLS RD. ORANGE PARK, FL 32073
NOVEMBER 2005-FEBRUARY 2015
As co-manager I was responsible for all aspects of store operations. I led a team of 10-15 associates in daily expectations such as to ensure and exceed sales goals, obtain quality metric results, promote special offers, provide excellent customer service, and also providing overall motivation.
I maintained daily communication with district managers and corporate office via email, phone and conferences. As visual merchandiser for the district I also maintained all displays, endcaps, feature tables, and planograms. I performed daily tasks such as pricing, voids, returns, hiring, firing and training associates. I managed the highest volume store in the district and received numerous bonuses due to exceeding quarterly sales goals. Also, I contributed to a large decrease in theft due to loss prevention tactics.
EDUCATION
2004
HIGH SCHOOL GRADUATE
ANDREW JACKSON HIGH, JACKSONVILLE, FL 32206
While attending Andrew Jackson I was enrolled in the medical magnet program where I worked at Shands hospital and Heartland nursing home.
FLORIDA STATE COLLEGE OF JACKSONVILLE, JACKSONVILLE, FL 32205
Continuing Education
Majored in botany/horticulture
Except from final exam for maintaining 100% all term
Garden club and Campus voice member
Blue wave scholarship recipient
Press pass holder for Jacksonville events (photography)
SKILLS & INTERESTS
Excellent Customer Service ~ Strong Written and Verbal Communication ~ Microsoft Word~ Excel ~ Merchandising ~ Shipping/Receiving ~ Loss Prevention~ Cash Handling~ Management~ Integrity~ Team Player~ Dependable~ Empathetic~ Outgoing/Friendly~ Creative~ Gardening~ Animals~ Family~ Food~ Travel~ Photography~ LIFE!
-References-
Ronnie McAdams- Store Manager: 904-***-****
Robert Addison- Co-Worker: 678-***-****
Robin Brady- Co-Worker: 904-***-****
Susan McEachern- Personal: 706-***-****
Rachel Thompson-Personal: 904-***-****
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