Remote Customer Service & Administrative Support Professional
Resume:
Patricia Ann Ellison
Carrollton, Texas 75006
*****************@*****.***
Remote Customer Service Representative Administrative Support Call Center Support
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PROFESSIONAL SUMMARY
Dedicated customer service professional with extensive experience in customer support, healthcare call center services, reservations, administrative operations, and problem resolution. Skilled in handling high-volume incoming calls, navigating multiple computer systems, resolving customer concerns, and maintaining accurate documentation in fast-paced environments. Proven ability to multitask, provide professional customer support, and meet performance goals efficiently. Strong communication, organizational, and administrative skills with experience supporting customers across hospitality, retail, and healthcare industries.
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CORE SKILLS
• Customer Service
• Call Center Support
• Inbound Calls
• Administrative Support
• Data Entry
• Problem Resolution
• Customer Account Assistance
• Reservation Support
• Prescription Refill Processing
• Prior Authorization Support
• Multitasking
• Dual-Monitor Navigation
• Documentation & Recordkeeping
• Microsoft Word
• Google Docs
• Time Management
• Attention to Detail
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PROFESSIONAL EXPERIENCE
Reservation Specialist
Sabre — Southlake, Texas
2016 – 2018
• Assisted customers with hotel reservations for luxury and five-star hotel properties
• Managed high-volume incoming calls while maintaining professional customer service
• Navigated dual-monitor systems to access reservations, customer information, and booking platforms efficiently
• Provided accurate booking information, pricing, and customer support
• Resolved customer questions and reservation concerns in a timely manner
• Maintained attention to detail while working in a fast-paced call center environment
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Operations Manager
Alexandria Inn and Econo Lodge — Alexandria, Louisiana
2005 – 2016
• Managed daily operations for two hotel properties simultaneously
• Assisted guests with reservations, billing questions, and issue resolution
• Handled customer complaints professionally and efficiently
• Supervised employees and coordinated scheduling
• Maintained accurate financial and operational documentation
• Provided administrative support and ensured smooth daily operations
• Communicated with guests and staff to maintain customer satisfaction
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Account Office Associate
Walmart — Denton, Texas
2003 – 2004
• Assisted customers with billing, payment processing, and account inquiries
• Maintained accurate financial and transactional records
• Handled sensitive customer information with confidentiality and accuracy
• Provided administrative and customer support in a fast-paced retail environment
• Selected for training for a new store opening in Irving, Texas due to strong performance and quick learning ability
• Offered a pay increase to remain at the training location based on exceptional job performance
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Customer Service Representative
Merk Medco — Irving, Texas
2004 – 2009
• Handled incoming calls for Blue Cross Blue Shield, Aetna, and other health insurance providers
• Assisted customers and medical offices with prescription refills and prior authorization requests
• Coordinated doctor calls regarding prescription approvals and insurance requirements
• Processed prescription refill requests through mail-order pharmacy services
• Maintained accurate customer documentation and account information
• Provided professional customer support while managing confidential healthcare information
• Resolved customer concerns efficiently in a high-volume call center environment
• Ranked #1 customer service representative out of approximately 500 employees based on performance and efficiency
• Maintained zero-minute wrap-up time between calls while providing accurate and professional customer support
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EDUCATION
Bachelor of Science in Human Resource Management (In Progress)
Strayer University
Expected Graduation: 2027
Associate Degree — Accounting
University of Phoenix
2007 – 2010
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TECHNICAL SKILLS
• Microsoft Word
• Google Docs
• Data Entry
• Email & Online Communication
• Administrative Documentation
• Internet Research
• Remote Collaboration Tools
• Dual-Monitor Navigation
• Reservation & Booking Systems
• Call Center Systems
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