Calendar Management, Communication, Google Workspace, CRM System

COMFORT AKPET

Lagos, Nigeria +*** 803-***-**** *************@*****.***

PROFESSIONAL SUMMARY

Administrative and Customer Support Professional with 3+ years of experience supporting business operations, customer retention, executive leadership, and client communications. Skilled in calendar management, CRM administration, customer relationship management, documentation, and sales support. Proven ability to coordinate multiple priorities, maintain accurate records, improve workflow efficiency, and deliver exceptional customer experiences in fast-paced environments.

CORE COMPETENCIES

Virtual Assistance • Executive Assistance • Calendar Management • Email Management • Customer Support • CRM Management • Administrative Support • Data Entry • Meeting Coordination • Microsoft Office Suite • Google Workspace • Customer Retention • Documentation Management • Remote Collaboration

PROFESSIONAL EXPERIENCE

WRAGBY BUSINESS SOLUTIONS & TECHNOLOGIES LTD — Lagos, Nigeria Sales Operations Specialist / Customer Retention Officer March 2025 – Present

• Manage and maintain CRM records for 200+ customer accounts, ensuring accurate customer data and documentation.

• Coordinate customer follow-ups, license renewals, and payment reminders to support retention and business continuity.

• Handle 30+ customer inquiries weekly, providing timely resolutions and maintaining positive client relationships.

• Prepare proposals, contracts, renewals, and sales-related documentation to support business operations.

• Monitor customer license expiration dates and proactively engage clients, contributing to early renewals and on-time payments.

• Collaborate with internal teams to address customer concerns and improve service delivery.

ALBERT & WAND LTD — Lagos, Nigeria

Customer Service Representative / Executive Assistant October 2023 – January 2025

• Managed executive calendars and coordinated 10–15 meetings and appointments monthly.

• Served as the primary point of contact for customer inquiries, ensuring prompt and professional communication.

• Coordinated email correspondence, meeting logistics, and administrative documentation for management.

• Supported office operations through effective task tracking, scheduling, and follow-up processes.

• Maintained organized records and administrative systems to support daily business operations.

ROYAL DAVIDS ACADEMY — Cross River State, Nigeria

Administrative Assistant / Front Desk Officer November 2021 – April 2023

• Managed front desk operations and stakeholder interactions in a professional and welcoming manner.

• Maintained administrative records, filing systems, and documentation for efficient access and retrieval.

• Coordinated scheduling activities, meetings, and correspondence for administrative staff.

• Provided administrative support that contributed to smooth day-to-day office operations.

EDUCATION

Bachelor of Science (B.Sc.) in Public Administration — University of Calabar

CERTIFICATIONS

• Virtual Assistant — VSAVVY Academy (2025)

• Sales Techniques — Alison (2025)

• Customer Care Skills & Telephone Etiquette — Alison (2024)

• Introduction to Customer Service Excellence — Alison (2023)

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