UX Research Operations Specialist Resume Title

Seyi Faleke

Customer- and user-focused professional with experience in UX research support, scheduling coordination and structured written communication in fast-paced tech environments. Skilled in managing research workflows, coordinating stakeholders, documenting findings and supporting user-facing processes with clarity and attention to detail. Seeking a UX Research Operations or Research Coordination role where strong organization, communication, and analytical skills can support research teams and product development.

Seattle, WA 98104

***********@*****.***

www.linkedin.com/in/oluwa

EXPERIENCE

Microsoft, Redmond — Data & Scheduling Coordinator (Contract via Experis)

August 2023 - July 2025

Coordinated scheduling workflows and requests across internal teams using structured systems and written communication channels

Managed time-sensitive scheduling updates, ensuring accuracy and alignment across stakeholders

Responded to internal inquiries clearly and efficiently, maintaining consistent documentation standards

Tracked appointments, changes and updates within internal tools and systems

Collaborated with multiple teams to ensure smooth operational workflows and reduce scheduling conflicts

User Research International, & Anthro-Tech, Inc., Redmond & Olympia, — User Experience Research Assistant Roles

July 2021 – March 2023

Supported UX research studies, usability testing sessions, and participant coordination

Communicated with participants and stakeholders through written channels, ensuring clarity and professionalism

Assisted in organizing research logistics, scheduling, and session preparation

Documented findings and observations for internal research reports and analysis

Managed multiple concurrent projects while meeting deadlines and maintaining accuracy

EDUCATION

University of Washington, Tacoma — Bachelor of Arts — Technical Writing

2017–2021

SKILLS

Written communication (chat & email)

Customer inquiry resolution

Scheduling & coordination

Attention to detail

Multitasking & prioritization

Documentation & reporting

Research & information analysis

Calm problem-solving

CRM / internal tools (fast learner)

Typing Speed

ADDITIONAL EXPERIENCE

Independent Projects & Skill Development 2025–2026

Continued skill development in written communication, research, and independent project work

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