Financial Services Professional with Collections Expertise

JENNIFER SUTCLIFFE

**** ********* ** *******, **** 44412 Email:**********@***.***

Cell 330-***-****

Financial Professional

An achievement-oriented financial professional with diversified experience in communications, leadership, sales, collections and financial experience. 23 years experience in the sub prime lending industry. Successfully achieves performance goals set forth by the company while adhering to company policies and procedures. Specialized skills include:

* Attention to detail and organization

* Time management and multitasking

* Problem solving and team building

* Ability to work independently

* Licensed in Ohio life and Health

Experience

Discover Card

Collections Representative November 2024- March 2024

*Maintained accurate and up to date records of customer accounts and collection activities

*Contact debtors in attempt to recover outstanding balances and set plans for repayment

*Negotiated specific, attainable payment plans with debtors

*Pay close attention to debtors concerns and explanations of overdue balances and understand their position and set a mutually agreed plan forward Mariner Finance

Branch Manager II Dec 2018- September 2024

* Consistently exceeds monthly sales and collection goals

* Performed various administration tasks required to maintain compliance to company rules and regulations for audit purposes.

* Effectively prioritize daily tasks for myself and staff and are able to pivot throughout the day as necessary

* Supervise daily collections, sales and administrative tasks of staff members and provide any needed training

* Collect past due amounts on accounts by utilizing all collection and sales tools. Work with more difficult accounts by assessing individuals circumstances and deciding appropriate course of action

* Knowledgeable on all aspects of legal procedures from preparing legal accounts, access court documents online, communicate with attorneys and offer settlements to help protect company assets

* Coordinate all loan documents from start to finish, taking loan applications, review credit histories, making good loan decisions all while ensuring compliance within companies lending guidelines

* Training of new employees while utilizing companies training programs in regards to job performance, expectations and compliance of both internal and external standards

* Motivate/train and supervise a branch size of a 5 person/ 19 million dollars

* Coaching team members on how to uncover customer needs and how to make strong recommendations to benefit both the customer and the branch with profit

* Handle all branch daily operations by reviewing nightly reports, NSF, insurance and red flag logs

* Developed relationships with local dealers to extend direct and indirect sales options for their customers

* Underwriting and approvals of credit applications based upon company criteria regarding income, collateral and credit rating

* Sales and training of employees on ancillary products available to offer to all qualified customers

* Supervision of employees ensuring they stay on daily tasks to keep them on task to reach all goals

Accomplishments

* 3 time Presidents club winner

* 2 time branch of the year winner

* Successfully passed audit every year

* Promotion from 11 million dollar branch to 19 million dollar branch One Main Financial

Assistant Branch Manager May 2000- Dec 2018

* Deliver high results related to individual and branch sales goals as well as customers expectations

*Developed new relationships and maintained existing relationships while working with customers on the initial loan process through the whole loan life cycle

* Provided excellent customer service and educating customers on the terms and conditions of their loans to ensure a clear understanding of their loans

* Developed credit applications via sales call queries and in office customers

* Constantly exceeded all sales goals

* Performed all processes of loan application from gathering information to closing of loans

*Presenting financial solutions based on customers needs as well offering optional insurance products

* Collections on all delinquent accounts from 30 day past due to charge off accounts

*Assisted on training of new branch staff

Accomplishments

* Branch sales person of the year for 12 years

* Multiple years of achieving Ruby and Emerald level of insurance sales

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