Administrative Support Specialist with Operational Focus

RENA SHETH

Toronto, ON +1-437-***-**** ***********@*****.*** LinkedIn

SUMMARY

I am a detail-oriented professional with a proven track record of providing efficient and organized administrative support. Skilled in technical proficiency, customer service, business operations, multitasking, and time management. Possesses exceptional organizational and communication skills, adept at fostering a positive work environment, and collaborating with teams. I am seeking an Administrative role to leverage my expertise with operational efficiency while providing exceptional service delivery.

SKILLS

Technical Proficiency Communication

Adaptability Detail Oriented

Team Collaboration Multitasking

Organizational Skills Time Management

Office Support Customer Service

PROFESSIONAL EXPERIENCE

Tenant Services Coordinator - November 2024 to April 2025 GWL Realty Advisors, Toronto

Coordination + Administration -

● Administrative duties such as maintenance of information into property management systems, inputting work orders, maintaining monthly tenant billables, purchase orders and other related job functions.

● Assisting with coordination and execution of events.

● Handling building work permits from various contractors and operators with technical knowledge and efficiency.

Communication + Customer Service -

● Develop and maintain effective line of communication with staff, tenants and contractors

● Answer all incoming telephone calls and email inquiries

● Managing the communication and execution of tenant advisory notices. Administrative Assistant - May 2024- November 2024 GWL Realty Advisors, Toronto

● Reviewing and sorting files at commercial GTA properties

● Accurately recording contents in Excel spreadsheet template.

● Preparing files for archiving or disposal in a methodical manner. Administrative Volunteer - April 2024 - May 2024

Escarpment Biosphere Conservancy, Toronto

● Scanned and organized paper documents to create digital records.

● Organized Google Drive for maintaining annual files in a logical manner. Administrative Assistant - April 2017 – November 2023 Toddler’s Den, Early Learning Centre, India

● Liaised with parents and visitors, providing courteous assistance and relevant admission details.

● Handled high volume of calls and emails, directing inquiries with prompt resolution.

● Maintained and organized schedules, appointments, and ensured adherence to company policies.

● Assisted in the recruitment, screening, and onboarding processes with a focus on excellence.

● Facilitated a seamless onboarding process, including filing and accurate documentation of all student records.

EDUCATION

Master of Business Administration (Human Resources) June 2013 – April 2015 K.S. School of Business Management, Gujarat University Bachelors of Business Administration June 2010 – April 2013 K.S. School of Business Management, Gujarat University CERTIFICATIONS

Administrative Professional Foundations, LinkedIn- 2024 Collaborating with Microsoft 365, LinkedIn- 2024

Learning and Development- HRCI

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