Night Auditor with Front Desk Expertise and Hospitality Focus

HOLLY

JEPPSON

*****.***.****@*****.*** 1-208-***-****

Wells, NV 89835

WWW: Bold Profile

PROFESSIONAL SUMMARY

Dynamic Night Auditor with proven expertise at Hampton By Hilton, excelling in financial management and guest relations. Recognized for enhancing customer satisfaction through effective problem-solving and meticulous night audit reporting. Adept at multitasking and maintaining safety protocols, ensuring seamless operations during overnight shifts. Committed to delivering exceptional service and fostering a positive atmosphere. SKILLS

• Front desk operations

• Multitasking and organization

• Problem-solving

• Strong work ethic

• Night audit reports

• Punctual and dependable

• End-of-day processes

• Resolving issues

• Teamwork and collaboration

• Decision-making

• Guest services

• Reservations

• Guest relations

• Time management

• Office supervision

• Customer service

• Staff training

• Night audit procedures

• Financial management

• Reception management

• Teamwork orientation

• Credit and cash payments

• Safety and security procedures

• Daily reporting

• Complaint resolution

• Registration processing

• Complaints management

• Processing registrations

• Inventory oversight

• Hospitality service expertise

• Reservation processing

• Reservation management

• Wake-up calls

• Training and mentoring

• Audit reporting

• Lobby housekeeping

• Supply replenishment

• Clerical duties

• Conflict mediation

• Automated telephone systems

• Conference room set up

• Verbal and written communication

• Overseeing front desk

• Conflict/issue documentation

• Front desk monitoring

• Checking guests in and out

• Performing wake-up calls

• Cash handling

• Payment processing

• Detail-oriented

WORK HISTORY

Night Auditor Hampton By Hilton - Wells, NV 07/2025 - Current

• Processed guest check-ins and check-outs efficiently during night shifts.

• Managed nightly financial audits, ensuring accuracy in cash handling and reporting.

• Resolved guest inquiries and concerns promptly to enhance customer satisfaction. Folding laundry nightly

Breakfast prep

• Monitored hotel security systems, overseeing safety protocols throughout the night.

• Collaborated with housekeeping to ensure room readiness for incoming guests.

• Conducted inventory checks on supplies, optimizing stock levels for operations.

• Oversaw night auditing of daily room occupancy and hotel revenue. Controlled cash and credit card payment transactions at front desk to successfully reduce errors.

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Handled emergency situations calmly and professionally, keeping guest safety as the top priority at all times.

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Promoted a positive work atmosphere by maintaining high levels of professionalism, enthusiasm, and commitment to guest satisfaction during overnight shifts.

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Prepared detailed end-of-shift reports, highlighting noteworthy incidents or areas requiring improvement for management review.

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Streamlined the check-in and check-out process for guests, ensuring a smooth experience during overnight hours.

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Utilized strong problem-solving skills while handling any logistical challenges that arose throughout the course of nightly duties.

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Provided exceptional customer service to overnight guests, addressing inquiries, and offering assistance as needed.

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Handled all duties and tasks for night manager and concierge during busy periods to maintain front desk efficiency.

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Looked over pending check-ins and payment processes to complete closing procedures.

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Collaborated with the front desk team to ensure seamless transitions between shifts and consistent communication regarding guest needs.

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Called guests requiring wake-up calls within two minutes of scheduled call, constantly maintaining positive, and welcoming.

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Night Auditor Motel 6 Hotel - Wells, NV 04/2025 - 07/2025

• Prepared detailed reports on occupancy rates and revenue for management review.

• Assisted with billing discrepancies, maintaining accurate financial records for guests. Completed night audit for guest ledgers to close bank and cash registers, reconciling issues quickly, and marking discrepancies.

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• Kept accounts in balance and ran daily reports to verify totals. Maintained accurate financial records by diligently balancing daily revenue reports and identifying discrepancies.

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Demonstrated proficiency in various software systems used for reservation management, billing adjustments, and report generation.

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Entered customer data into room system and updated information whenever patrons changed rooms.

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• Generated and printed daily financial reports to track hotel performance. Responded to guest needs quickly and efficiently, noting changes in reservations or special needs for day crew.

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Followed company security and check-in policies and procedures and reported suspicious activity to supervisor.

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Coordinated with housekeeping staff to address any overnight room maintenance requests or special accommodations needed.

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Enhanced guest satisfaction by efficiently managing night audit tasks and resolving issues promptly.

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Managed inventory levels of supplies required for efficient front desk operations during overnight hours.

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Investigated auditing discrepancies by reconciling cash drop and credit card transactions.

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Established rapport with regular clientele by providing personalized service tailored to individual preferences.

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Maintained cleanliness and orderliness in front desk area, creating welcoming atmosphere for guests.

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• Processed reservations and cancellations efficiently, optimizing room occupancy rates. Coordinated with daytime staff to communicate important guest information, ensuring smooth transitions and continuity of service.

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Workmen's Compensation Walmart - Wells, NV 05/2022 - 11/2024 Tech 3 Thermo Fisher - Logan, UT 10/2019 - 11/2021 Operated and maintained laboratory equipment to ensure optimal performance and reliability.

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Assisted in troubleshooting technical issues, enhancing equipment functionality and minimizing downtime.

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Conducted routine inspections and calibrations to uphold compliance with quality standards.

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• Documented test results accurately, supporting data integrity for research initiatives. Collaborated with cross-functional teams to streamline processes and improve workflow efficiency.

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Developed training materials for new technicians, fostering knowledge sharing and skill development.

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Implemented safety protocols to promote a secure working environment for all personnel.

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Analyzed operational procedures, recommending improvements to enhance productivity and reduce waste.

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Maintained a safe work environment by strictly adhering to established safety protocols and guidelines.

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Trained new technicians on standard operating procedures, ensuring consistency across the team.

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• Performed troubleshooting and diagnosis on malfunctioning equipment. Completed complex repairs quickly by leveraging strong diagnostic skills and attention to detail.

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Demonstrated adaptability when faced with new challenges or technologies, enabling quick mastery of necessary skills.

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Actively participated in continuous learning initiatives to stay updated on industry trends and advancements in technology.

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Streamlined processes by implementing efficient workflows and improving technician training programs.

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• Increased equipment lifespan, performing preventive maintenance and timely repairs. Enhanced team productivity with thorough training on new technologies and procedures.

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Achieved significant energy savings by installing and maintaining energy-efficient systems.

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Fostered culture of continuous improvement, encouraging innovation and efficiency in technical processes.

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Enhanced safety protocols, conducting regular inspections and safety drills for technical team.

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Streamlined inventory management, ensuring optimal levels of spare parts and materials at all times.

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Maintained meticulous records of maintenance activities, ensuring compliance with industry standards.

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Ensured reliable network connectivity, closely monitoring system performance and making adjustments as needed.

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• Enhanced operational efficiency, automating repetitive technical tasks where possible. Improved system efficiency by implementing regular maintenance schedules for all technical equipment.

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Conducted detailed diagnostics to identify issues, leading to decrease in system downtimes.

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EDUCATION

Muleshoe High School - Muleshoe, TX

No Degree: General Studies

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