Dynamic Customer-Focused Sales and Operations Professional

F R A N K A P O N T E

*** ********** **** *****

Canton, Georgia 30114

212-***-**** Cell Phone

Email: ******************@*****.***

E X P E R I E N C E:

Shottenkirk Hyundai

Canton, Georgia

Sales Consultant/ Lot Manager/ Porter July 13,2025-Present

I sold new, and used cars. Then was Transferred to Lot Manager and Porter role. I work closely with the General sale and Service Management. I was Responsible for over seeing New car Delivery (Inspection and process information in to the data base). Report any damaged Cars to management or service, Transport customers to and from the dealership upon Request.

Buchbinder & Warren Realty NY,NY-

Doorman/Porter Oct 12,2009 – July 12,2025

Serves as initial point of contact with tenants,as well as visiting guest to the building.

Responsible for making sure the building security is up to par,in edition to having the building clean and in order.

Chelsea Piers/ Field House NY, NY - Front Desk Manager/Shift Supervisor 1996 - Feb 1,2009 Serves as initial point of contact with guests, managing large voulme of both telephone operations and front-desk duties, such as establishing and confirming guest reservations. Giving out information about all the different programs that chelsea piers offer. Resolve costumers complaints, including gathering, analyzing and organizing information to examine problems and identify solutions Responsible for handling Spanish-speaking customer matters and follow-up Adept at effectively and efficiently addressing concerns, including complaints and requests · Maintained filing and trace systems for inventory and sports apparel Responsible for handling payroll and inventory such as kids and adult sports apparel Generated accurate daily flash reports, including detailed occupancy and sales reports Managed and ran Holiday Sports CampBatting Cage Operator/ mantaince Conducted in-service training of staff on ChelseaPiers policies and procedures Collected, analyzed and report daily on productivity and statistics Developed Special Events

E D U C A T I O N:

MonroeCollege, Bronx, NY - 2 Semesters 1997-1998

Humanity High School, New York, NY Diploma 1996-1997

S K I L L S: Software: Microsoft Word, Database Entry. Certified Rock Climbing Instructor Excellent communication skills Fluent in Spanish References available upon request.