Seasoned Account Manager - 35+ Years in Key Accounts & Growth

WILLIAM M. GREENE

ACCOUNT MANAGER

Clinton Township, MI 48035 248-***-**** **********@*****.*** WWW: Bold Profile Dynamic Account Manager offering expertise in building partnerships, retaining key accounts and enhancing profit channels. Strong leader with proficiency in growing professional network, influencing decision-makers and devising successful strategies. Collaborative and strategic team leader with robust background in customer relationship management.

• Key Account Management • Strategic Planning

• New Business Development • Sales & Marketing Strategy ACCOUNT MANAGER, 04/2024 - Current

DILLINGER SAARSTAHL AMERICA – Rochester Hills, Michigan Managed the North American and Canadian customer base, ensuring seamless execution and customer satisfaction, increased customer satisfaction rates by 97%.

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• Owned all RFQ, Claims, and Additional requirements using Salesforce, improving response time by 98%. Tracked all orders with the mill in Germany using CRM to ensure on-time deliveries, achieving a 95% on-time delivery rate.

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Implemented strategies to increase revenue from existing accounts 15% through upselling and cross- selling initiatives.

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Cultivated long-term relationships with key stakeholders in assigned accounts, fostering trust and loyalty among clients.

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ACCOUNT MANAGER, 12/2018 - 04/2024

DETROIT MANUFACTURING SYSTEMS – Detroit, MI

Managed the largest programs at the company, including F-150, BEV, Expedition, and Navigator, assuring seamless execution and customer satisfaction.

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PROFESSIONAL SUMMARY

SKILLS

WORK HISTORY

Acted as the direct liaison between DMS and Ford purchasing, facilitating communication providing all quotes for production and prototypes, sustaining accuracy and alignment with requirements.

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Maintaining sales margins, analyzing pricing structures and cost implications to optimize profitability by 10%.

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Demonstrated proficiency in Excel, PowerPoint, Ariba, IERP, Webquote, and WERS to streamline processes and enhance productivity.

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Managed 38 end items shipped to Ford as a Tier One supplier, overseeing production schedules and delivery timelines.

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Coordinated with 400 CRB (Critical Bill of Resource) components from Tier Two and Tier Three suppliers.

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Oversaw all Total Value Management (TVM) activities and capacity studies, identifying opportunities for cost savings of 5% and process improvements.

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• Improved overall team productivity by 15%.

• Worked directly with service to deliver part for aftermarket. ACCOUNT MANAGER, 05/2015 - 12/2018

MTA – Southfield, Michigan

Owned existing business relationships with Chrysler, overseeing current accounts and ensuring customer satisfaction.

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Developed new business activities in PDB (Power Distribution Boxes), Junction boxes, few holders, and fuses, aligning with company objectives for growth and market expansion from $1.5 million to 6 million.

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Took charge of developing new business opportunities at Ford, establishing and nurturing relationships with key stakeholders.

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Managed new quote activities between MTA, Italy, and Chrysler/ Fiat, facilitating communication and ensuring smooth negotiation processes.

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• Negotiated contract terms with clients, securing favorable agreements for both parties. Actively participated in networking events within the industry, expanding professional connections and generating leads.

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Account Manager, 03/2010 - 05/2015

JAE Electronics – Livonia, MI

Work with Honda and Toyota as a Tier 2 supplier. Main product was connectors, terminals and wire harness.

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• Developed customized account plans for clients to help them achieve their business goal of 7% growth.

• Managed a diverse portfolio of accounts, ensuring timely communication and effective problem resolution. Account Manager, 06/2003 - 03/2010

FOXCONN Electronics – Bingham Farms, MI

Developed a very strong relationship with Visteon and Ford. The main focus was on ECU's, electronic-based connectors and pin connector. The business went from 5 to 10 million USD.

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Provided comprehensive reporting on account performance, enabling clients to make data-driven decisions about future investments.

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• Conducted regular account reviews to identify areas for improvement and ensure continued success. Account Manager, 03/2002 - 06/2003

INTIER Automotive – Novi, Michigan

Managed the Ford Windstar business which included all the interior hard trim. This was 5 million USD business.

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Maintained high client retention rate by providing exceptional customer service and anticipating client needs.

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• Collaborated with sales team to identify potential upsell opportunities and expand client base. Worldwide Account Manager, 07/1997 - 03/2002

FCI Automotive – Livonia, MI

Worldwide account manager for the Ford/Visteon business group. The business group was 15million USD base. Managed a 12 person team in North America and Europe.

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Consistently met or exceeded quarterly sales targets, demonstrating a commitment to excellence in account management.

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• Ensured timely resolution of client issues by acting as a liaison between internal teams and customers. Evaluated sales data from assigned accounts to track progress toward revenue targets 5% growth, making adjustments as needed based on performance metrics analysis.

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Proactively identified areas for improvement in the sales process, implementing changes that resulted in increased efficiency by 10%.

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Account Manager, 09/1986 - 07/1997

AFL Automotive – Dearborn, Michigan

Increased client satisfaction, Maintained current book of business of 15 million USD and increased custom satisfaction by 6%.

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Successfully resolved escalated issues, preventing potential loss of valuable clients while maintaining positive relationships with all parties involved.

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Established clear communication channels between clients and internal teams, ensuring seamless project execution.

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EDUCATION

High School Diploma

Clinton High School - Clinton, MS

4 years in the Marine Corps

ACCOMPLISHMENTS

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