Remote Customer Service Specialist with Data Entry Expertise

Laurie Kirkpatrick

Dade City, FL 352-***-**** ***********@*****.***

Professional Summary

Customer-focused remote Customer Service Representative with 5+ years delivering high-accuracy data entry, CRM support, and issue resolution in virtual environments.

Education

• Bachelor of Business Administration, Strayer University (in progress)

• High School Diploma, Corporate Academy North, Miami, FL

Experience

Customer Service Representative — Williams-Sonoma (Remote)

August 2024 - October 2024

• Performed high-volume customer order processing in SAP to maintain accurate shipping and order fulfillment, improving remote productivity and order accuracy.

• Documented customer interactions and updated profiles in Salesforce CRM to ensure data integrity and support cross-team issue resolution.

• Communicated with customers via email and chat to resolve account and shipping concerns, delivering timely remote customer service and status updates.

Customer Service Representative — MedAlert (Remote)

August 2022 - July 2024

• Executed precise data entry for medical alert accounts while maintaining HIPAA-compliant practices, ensuring confidentiality and regulatory adherence.

• Investigated and resolved billing discrepancies and account issues using CRM tools and clear customer communication to improve account accuracy and retention.

• Conducted outreach and troubleshooting with clients to activate services and sustain uninterrupted coverage, demonstrating strong remote customer support skills.

Office Manager — All Done Tree Service, Brooksville, FL

June 2019 - July 2022

• Managed daily administrative operations including scheduling, inventory, and billing using Microsoft Office to streamline office workflows for improved remote coordination.

• Implemented digital recordkeeping systems that reduced customer invoice retrieval time by 30%, enhancing accuracy and response time for customer inquiries.

• Handled direct customer communications for estimates and account support, applying professional problem resolution and clerical accuracy.

Skills

Customer Service Remote Work Operations CRM (Salesforce) SAP Data Entry Email & Chat Support HIPAA Compliance Billing & Invoicing Microsoft Office Account Resolution Documentation Telemarketing Outreach

Contact this candidate