Jessica Baker
Auuhome IN ***** TES-** *-** SS
peaalbake 008440 email coms
Summary
Flexible hard wocker ready to learn and contmbute po team success.
Profiiaemt Cosmeiniogist with masry yeas of expersence in prowiding a wide mage of beauty services. Passionate about
enhancing clpents‘ appeazanoc and booastimg their confidence thraegh personelized beauty teammests_ Skilled an the latest
techningacs ond tenes, maintamuing high standards of hygeeme, ond delivers cxocpoonal costomer senior.
Skills
¢ Hair cuttin ¢ Effective commmicaion
¢ Hair colonng ¢ Time monagement
¢ Skin care ¢ Product knowloder
¢ Chent consalioanons Active letemmg
¢ Product mecommcndations ¢ Comtinuang educanon
© Costame relatomship mamegement ¢ = Selling ond upeiiing
¢ Schedule monsgement Licensed cosmetobosist
¢ Salon operanons ¢ Customer consulzaton
¢ Problem salvime
Experience
Cosmetologist/Cosmetoloist/Management Trainec, 05/2003 - Curent
Great Clips - Kokomo, Indiamo
¢ Provided haircuts, styling scrnoces to diverse clientele.
© Consulted with cliemts to determine their desired hourstyles_
¢ Maimmined cleanliness and organization of workst2%ons and fools.
e = Advised clients on haar core prodacts aad maintenance matines_
¢ Pascapated in omgomg Goining wb enhanoc skills amd techniques.
¢ Engaged positively with cliemis to deliver mamonmnle customer expenences that resulted in repeat business.
e)) Emsured proper snnitapon posciices were followed 2 all omes.
¢ Backed up mxcepton desk by answenng phones, scheduling a=pointmemts, and processime payments.
¢ Trened new staff mensbers om salon policis amd procedures
¢ Responded w custamer inquanes by phowse, email, amd in person.
¢ Coordinated team schedules ond mamaged resource allocating efiecuvely.
¢ Implemented troning progrms for mew staff to enssme service consisiency.
© Resolved customer ssucs efficiently to baild loyalty.
Education and Training
Heartland Career Center ~- Wabash, IN
License Cosmetology
Northfield High Schoal — Wabash, IN
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