Members Relation Representative

Eileen Polanco

New York, NY **********@*****.*** 646-***-**** https://www.linkedin.com/in/eileen-polanco/

Education

Barnard College of Columbia University New York, NY

Bachelor of Arts in Economics & Mathematics Expected May 2027

Queen Mary University London, UK

Study Abroad Program In Urban Development & Architecture January 2026 - May 2026

Awards: Questbridge Scholarship Finalist, Chancellor s Triple C Award 2023

Experience

Reel Works New York, NY

Data Entry Intern July 2025 - August 2025

Assisted in alumni outreach by drafting communications, managing contact databases, and coordinating follow-ups to

strengthen alumni engagement.

Supported website updates by maintaining content accuracy utilizing Excel and Salesforce in collaboration with the Data and

Impact team.

American Museum of Natural History New York, NY

Member Relations Representative September 2025 - January 2026

Delivered personalized support by addressing member inquiries, resolving issues, and ensuring a high level of satisfaction,

contributing to increased member retention and loyalty.

Facilitated clear communication between members and internal departments, providing timely solutions and improving

overall member experience.

Barnard College of Columbia University New York, NY

Economics Research Assistant December 2024 - May 2025

Supported Professor Martina Jasova s Macroeconomic research on the relationship between climate change and corporate

policies and analyzed and categorized 200+ paragraphs of green and brown lending policies from various companies.

Statistics Research Assistant May 2025 - August 2025

Supported Professor Alisa Knizel in Statistical research on complex probability distributions by deriving expectations,

variances, and moment-generating functions using calculus-based methods.

Target New York, NY

General Merchandise Team Member September 2024 - September 2025

Delivered exceptional guest service by assisting customers with product inquiries, maintaining well-stocked shelves, and

ensuring an efficient, positive shopping experience.

Leadership/Extraccuricular

NASA New York, NY (Virtual)

Graduate of L SPACE Proposal Academy / Chair Coordinator May 2024 - Aug 2024

Served as chair coordinator in proposal writing in a group of 6, and crafted original proposals for aerospace projects

Demonstrated proficiency in technical writing and presented in front of hundreds in a competition for $10,000 funding.

Association of Latino Professionals For America (Alpfa)

Engaged in professional development workshops and networking events focused on leadership, diversity, and career

advancement for Latino and underrepresented students.

Skills & Interests

Affiliations: Ladders for Leaders, MLT, Project Glimmer

Technical: Python, Excel, Microsoft Office Suite, Canva, Adobe Suite, BlackBaud Raiser s Edge, Tessitura

Language: Spanish - Elementary Proficiency

Interests: Behavioral Economics, Sustainable Finance, Urban Development, Operations Management, Film, Language Learning

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