Specialist IT Help Desk

?MATHEW OGUNTOYE

240-***-****) *********@*****.***

(References available upon request)

SUMMARY

Results-driven IT professional with 5 years? experience who is enthusiastic, motivated, and experienced providing installation, support, help desk, and troubleshooting support of hardware and software. Strong technical background.

TECHNICAL SKILLS

ACLs, Network Security, Network Monitoring, Routing and Switching, Subnetting, Active Directory, DHCP/DNS, Ethernet and Firewall proficient, Anti-virus, Security, TCP/IP, Microsoft Office, Imaging, Windows/MacOS, VPN.

EXPERIENCE

Dept of Public Safety

Help Desk Support (2024-Till date)

? Responsible for the resolution and escalation of technical issues concerning desktop computers, laptops, communication devices, printers, and other devices.

? Provide networking and desktop support and perform account maintenance tasks.

? Troubleshoot connection issues with PC and IP Telephony devices, perform installation and setup up new equipment and users, open/resolve tickets and kept inventory of spare replacement parts.

? Utilize common network utilities to verify small network operations and analyze data traffic.

? Install VPN for users to allow secure connectivity.

? Document and Update ticket in service now and Jira and assign to appropriate teams.

? Interact with vendor support contacts to resolve technical problems with desktop computing equipment and software.

? Establish VPN access for users as needed.

? Create and update users? information in an Active Directory (Entra ID)

Dominos Supply Chain

Help Desk Support (2022-2024)

? Installed and configured new technology to be used by the company, such as hardware, operative systems, and programs or applications.

? Made sure regular maintenance were performed to existing hardware and computer systems.

? Provided assistance to company staff or clients with technology related issues.

? Guided staff with troubleshooting issues and timely resolution as required.

? Ran diagnostics on malfunctioning hardware or software.

? Implemented and assisted on the roll out of new applications or operating systems.

? Setting up profiles, emails, and issuing access passes for new employees and assisting in all password-related issues.

Nestle Inc

Service Desk (2020-2022)

? Re-imaged and installed necessary application on user machines.

? Worked on LAN/WAN and telecommunications technologies

? Served as the first point of contact for customers seeking technical assistance in person, over the phone and email.

? Performed remote troubleshooting for users as needed.

? Determined the best solution based on the issue and details provided by customers.

? Performed task operations such as account creation and systems administration.

? Create, respond to, escalate, and close tickets depending severity.

EDUCATION

BABCOCK UNIVERSITY OGUN STATE NIGERIA: B.Sc. Public Administration

Airforce Comprehensive School Oyo State Nigeria: (WAEC/GED)

CERTIFICATIONS

Security+ (CompTIA)

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