Customer Service Representative
Resume:
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Zack Lakosky
An innovative and confident individual with a passion for growth, technology and staying up to date with industry trends. I am a resourceful problem solver who is capable of quickly adapting to changing environments and making the most out of any opportunity.
Contact
********@*****.***
Eden Prarie, MN
Experience
Golf Associate
PopStroke Entertainment Group ? Scottsdale, AZ
Oct 2025 ? Present
? Delivered a welcoming, high-energy guest experience for players of all ages and skill levels in an entertainment-driven golf environment.
? Assisted guests on interactive putting courses by explaining rules of play, managing tee times, and ensuring smooth, safe gameplay flow.
? Maintained course readiness by monitoring cleanliness, safety standards, and overall presentation of playing surfaces and common areas.
? Processed customer transactions accurately using POS systems, including golf sales, food, beverage, and merchandise purchases.
? Promoted venue amenities, food and beverage offerings, and special experiences to enhance guest satisfaction and increase sales.
? Collaborated with team members to support daily operations, troubleshoot guest concerns, and maintain efficient facility performance.
? Contributed to a positive, family-friendly atmosphere by providing proactive customer service and creating a team-oriented work culture.
? Supported operational efficiency during peak hours by balancing guest interaction, course oversight, and service responsibilities.
Lead Assistant Golf Professional
Braemar Golf Course
May 2025-September 2025
? Ran Clinics of 5-15 students at a time, all levels and genders of players.
? Worked together and assisted the head professional, and other assistants.
? Pro shop shifts three days a week, ensuring smooth golf operations, and POS.
? Managed outside service and pro shop employees.
? Scheduling, communication, and networking skills obtained via golf lessons and performing one on one instruction.
Assistant Golf Professional
Island View Golf Club
January 2023 ? September 2024
? Facilitated junior leagues, club and outside tournaments
? Assisted head golf professional with tasks, checked golfers in, and facilitated golf genius tasks.
? Worked on pro shop tasks such as scheduling, event preparation, merchandise sales and layouts.
? Responsible for managing golf club staff, schedules and making sure the outside services staff was displaying proper and productive work.
? Provided golf instruction to players of all ages, and skill levels.
Outside Services Attendant
Terravita Golf & Country Club ? Scottsdale, AZ
September 2024 ? February 2025
? Worked with a small team each day, collaborating and working with each other to ensure top of the line experience for the members.
? Created relationships with country club members by communicating and building report.
? Adapted to quick changes and weather related issues.
? Followed to execute team goals to the highest standard.
? In charge of managing schedules, member daily requests, golf club and cart preparation for members.
? Helped assist members with daily needs and procedures
? Setting and closing driving ranges, cleaning and detailing golf carts, cleaning clubs, and talking to members.
? Ensuring members did not have to carry there clubs, or have to put forth any extra efforts to ensure a luxurious round of golf
Junior Golf Instructor
Island View Golf Club & Dahlgreen Golf Course ? Chaska, MN
May 2019 ? September 2023
? Facilitated junior golf camps and leagues.
? Created different training classes for golfers.
? Followed course instructions developed by lead golf pro on daily instructor work.
? Created relationships with golfers ranging in all ages male and female.
? Conducted regular assessments to track and support each golfers progress.
? Contributed to staff meetings, sharing insights, and participating in professional development opportunities.
EDUCATION
High School Diploma 2018
Channhassen High, Channhassen, MN
BS Business management
Minor In Sports Management
Grand Canyon University ? Phoenix, AZ
SKILLS
? Leadership & Team Management
? Excellent Communication Skills
? Problem-Solving
? Attention to Details
? Adaptability
? Collaboration
? Strategic Thinking
? Buisness Management
? Protocol Improvement
? Relationship building
? Microsoft Word
? Excel
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