Intake Coordinator
Resume:
PAWANDEEP KAUR
************@*****.***
Objective
Healthcare professional with experience in intake coordination, scheduling, medical administration, and
laboratory service coordination. Skilled in patient communication, administrative support, documentation,
and maintaining efficient healthcare operations.
Skills
? Excellent communication skills
? Quite confident and friendly when dealing with people on all levels providing them with quality
customer service
? Strong work ethic skills
? Problem-solving abilities
? Detail-oriented
? Enthusiastic, flexible, reliable, friendly and professional
? Quick-learner and creative
? Strong time-management
? Team player and work with dedication
? Proficient in computer skills like Microsoft Office including Word, Excel, PowerPoint, emailing, Zoom
and MS Teams
? Jane software (appointment scheduling)
? IME-Centric case management and scheduling system
Work History
Intake Coordinator May 2023 ? Sept 2025
North York Rehabilitation Centre (NYRC), Vancouver, BC, Canada
Duties included:
? Receive and organize new referrals for clients, legal teams, and insurance-related parties who are
requesting assessments balancing excellent customer service with efficiency.
? Obtain the necessary information to complete the referral and follow up with specialists, so we
can rapidly and accurately process the referral.
? Provide clients and assessors with regular updates on the status of their referral and answer any
questions the client may have about the referral.
? Prepare all completed referrals for assignment and routes them to the appropriate department
? Communicate the referral status and follows up activities to the client as needed.
? Provide information and assistance to clients, assessors and others by promptly answering
telephones and answering specific questions about the referral providing the client with a positive
customer experience.
? Provide support to all departments/assessors and clients as needed
? Ensures that NYRC meets all of our service level agreements and our clients? expectations and
government regulations.
? Handles appropriate complaints and resolves issue in a timely fashion so as to optimize the clients
experience
? Marketing of the company to appropriate customers and business segments
? Work with Quality Assurance team and liaise with medical evaluators
? Provide regular reporting of essential information to Senior executives in NYRC BC
Medical Administrative Assistant Jan 2021 ? March 2023
Prana Physiotherapy Clinic, Surrey, BC, Canada
Duties included:
? Answer the phone, greet patients, receive and communicate messages.
? Use an online booking system for scheduling and booking appointments through our software JANE.
? Obtaining consent forms.
? Scan and upload the chart and notes.
? Collect client payments and update billings.
? Keep track of clinic supplies and maintain inventory.
? Liaise with clients and health professionals about treatments, appointments and referrals.
? Answer patients? queries and ensure quality customer service.
? Perform opening/closing protocols and procedures.
? Sterilize and disinfect examination rooms and reception.
Laboratory Administration Service Coordinator Sep 2016 ? Dec 2018
Wellness Path Lab, Ludhiana, Punjab
Duties included:
? Answering phone calls and receiving/sending emails.
? Scheduling and confirming appointments.
? Interview patients to obtain case histories.
? Process/input lab results into the computer.
? Maintaining records and organizing files.
? Delegating tasks to appropriate team members.
? Collecting and analyzing feedback from patients to gauge satisfaction and success.
? Communicating with clients about events, expectations, and goals.
? Adhere to all privacy policies and procedures.
Education
Graduate Certificate in Health Care Administration Jan 2020- Aug 2020
Sault College, Sault Ste Marie, Ontario
Achievement: International Excellence Award for 4.0 GPA
Graduate Certificate in Business May 2019- Dec 2019
Algoma University, Sault Ste Marie, Ontario
BSc in Medical Laboratory Technology Sept 2013- June 2016
OPJS University, Rajasthan, India
Languages:
English, Punjabi, Hindi
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