Senior UX Designer AI & Enterprise SaaS Leader

MANOJ KANDAN M

Lead UX Designer AI & Enterprise Product Design

Bangalore, India +91-755******* *************@*****.*** LinkedIn: linkedin.com/in/manoj-kandan-mohan-9940a870 Portfolio: behance.net/manojkanda1a29

PROFESSIONAL SUMMARY

Innovative Lead UX Designer with 14+ years of experience driving AI-powered, enterprise SaaS, and B2B platform design. Specialized in Human-AI Interaction, Generative AI UX, and scalable design systems. Proven track record of improving productivity by 30%+, reducing user friction by 25%, and aligning UX strategy with business KPIs. Open to global remote opportunities.

CORE COMPETENCIES

AI UX Strategy Generative AI Design Human-AI Interaction Conversational UX Enterprise SaaS UX Product Design & Roadmapping UX Research & Testing Design Systems & Governance Accessibility (WCAG) Behavioral Analytics A/B Testing KPI Optimization Agile UX Cross-Functional Leadership Stakeholder Management

TOOLS

Figma Sketch Adobe XD Miro Jira Confluence Notion Adobe Creative Suite Prototyping Tools Usability Testing

PROFESSIONAL EXPERIENCE

Lead UX Designer – Human Factors Research & Design

Client: Samsung R&D Institute Feb 2025 – Present

•Led end-to-end UX research including usability testing, behavioral analytics, and heuristic evaluation.

•Designed agentic AI conversational interfaces enabling context-aware Human-AI interactions.

•Partnered with AI researchers, product managers, and engineers to translate complex AI capabilities into intuitive workflows.

•Designed AI-powered intranet applications improving employee productivity by 30%+.

•Established enterprise design frameworks ensuring WCAG accessibility and governance compliance.

•Contributed to AI product strategy and roadmap planning aligned with business objectives.

Senior UX Designer – Skillsoft Software Services

Jun 2024 – Jan 2025

•Directed UX strategy for Percipio enterprise learning SaaS platform.

•Reduced user friction by 25% through usability testing and iterative design optimization.

•Improved engagement and retention via personalized UX flows and IA redesign.

•Collaborated with product leadership to align UX roadmap with KPIs and revenue goals.

Technical Lead – UX Encora (Client: Bugcrowd)

Jan 2023 – May 2023

•Led UX strategy for enterprise cybersecurity platform serving global clients.

•Conducted qualitative and quantitative research to improve adoption and usability.

•Designed accessible dashboards enhancing clarity, trust, and compliance.

Technical Lead – UX Mindtree (Client: World Bank Group)

Nov 2020 – Sep 2022

•Enhanced dashboard usability and financial data visualization for investment platforms.

•Led iterative UX improvements based on usability metrics and stakeholder insights.

•Presented UX strategy to senior leadership and global stakeholders.

Senior Consultant – UX Virtusa Polaris (Client: British Telecom)

Feb 2020 – Aug 2020

•Improved task completion rates through usability testing and journey optimization.

•Designed responsive telecom billing and customer support platforms.

•Strengthened accessibility and multi-device interaction design.

Associate Tech Specialist – UX Tech Mahindra

Clients: Nissan, Ford, BASF, Verizon, GE, SBI Oct 2015 – Oct 2019

•Integrated IoT, AR, and AI experiences into scalable enterprise design systems.

•Facilitated design thinking workshops for global teams.

•Designed automotive infotainment systems and mobile diagnostic applications.

Senior Process Executive – UX Infosys (Client: Philips Healthcare)

June 2014 – October 2015

•Delivered accessibility-focused healthcare UX solutions aligned with industry standards.

•Conducted UX audits improving clinical workflow efficiency.

•Designed healthcare dashboards supporting diagnostic decision-making.

EDUCATION

Bachelor of Technology (B.Tech) – Information Technology

Muthayammal Engineering College

CERTIFICATIONS

•Google UX Design Specialization

•UX Principles & Processes – University of Michigan

•Understanding User Needs – University of Michigan

•UX Design Fundamentals – California Institute of the Arts

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